Source: https://tendernation.io/opportunities/01a13bc7-23b3-72ed-b914-dbdefd8c7678/doj-providing-and-managing-a-24-hour-domestic-and-sexual-abuse-helpline awarded GB open procedure # DoJ - Providing and Managing a 24 Hour Domestic and Sexual Abuse Helpline [The Department of Justice](https://tendernation.io/buyers/the-department-of-justice) Estimated value £3,212,000 Published 29 Jan 2026 Deadline Closed 3 Dec 2025 ## Who can bid - Open procedure Anyone can submit a full tender; there is no shortlisting stage. ## About this tender The Department of Justice, Department of Health and Department for Communities are committed to supporting individuals impacted by domestic and sexual abuse across Northern Ireland. As part of this commitment, the departments are initiating a reprocurement process for a 24-hour Domestic and Sexual Abuse (DSA) Helpline, recognising its critical role in providing immediate, confidential, and trauma-informed assistance to those in need. The Buyers are seeking to appoint a Supplier to provide and manage a 24-Hour Domestic and Sexual Abuse Helpline in Northern Ireland, 365 days a year. The service will primarily be a telephone service (using a free phone number). However, it is a requirement that other communication channels, including email and webchat, must be incorporated and that an equal level of service will be offered to those choosing to access the Helpline through these mediums. The contract is for an initial period of 3 years, followed by two optional extension periods of 2 years each. Suppliers should refer to the specification for full detail of the requirements. ## CPV classification Other community, social and personal services Health and social work services Guidance and counselling services Guidance services Services furnished by business, professional and specialist organisations Services furnished by business organisations Services furnished by professional organisations Call centre Teleworking services Computer-related professional services Source Find a Tender (UK) · Notice ocds-h6vhtk-05dc8f-2026-01-29T13:11:44Z [View official notice](https://www.find-tender.service.gov.uk/Notice/ocds-h6vhtk-05dc8f-2026-01-29T13:11:44Z) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free](https://tendernation.io/register) [Buyer profile The Department of Justice: past awards and live tenders](https://tendernation.io/buyers/the-department-of-justice) [Sector More Other community & personal services tenders](https://tendernation.io/sectors/community-personal-services) ## More tenders like this [Washing and dry-cleaning services – Accord-cadre à bons de commande de prestations de location, entretien et gestion du linge · Cias Terres de Maurienne - Ehpad Bel'fontaine · 32 days left · 20 Nov 2026](https://tendernation.io/opportunities/01a156a9-7395-73b9-a765-1db7e6dd00b5/france-washing-and-dry-cleaning-services-accord-cadre-a-bons-de-commande-de) [Miscellaneous services – Servizio Reception Welcome Desk · Freie Universität Bozen · 32 days left · 20 Nov 2026](https://tendernation.io/opportunities/01a156a9-8b73-7187-9c80-2908f2993434/italy-miscellaneous-services-servizio-reception-welcome-desk) [Home-help services – Udbud af helhedspleje og hjemmepleje til borgere i eget hjem i Vejle Kommune · Vejle Kommune · 32 days left · 20 Nov 2026](https://tendernation.io/opportunities/01a156a9-a425-7319-a433-bf67841eb48a/denmark-home-help-services-udbud-af-helhedspleje-og-hjemmepleje-til-borgere) [Washing and dry-cleaning services – Gordijnenreiniging · Academisch Ziekenhuis Maastricht · 44 days left · 2 Dec 2026](https://tendernation.io/opportunities/01a156a9-6fdc-7172-8048-7acdb8f50a37/netherlands-washing-and-dry-cleaning-services-gordijnenreiniging) [Washing and dry-cleaning services – Udbud på vask, leje og levering af Linned · Fællesudbud Sjælland · 39 days left · 27 Nov 2026](https://tendernation.io/opportunities/01a156a9-8b49-7299-bcbf-f1da15517b5e/denmark-washing-and-dry-cleaning-services-udbud-pa-vask-leje-og-levering-af) [Miscellaneous services – Servicio de Modelos en Vivo para la Facultad de Bellas Artes de la Universidad de Sevilla. · Rectorado de la Universidad de Sevilla · 15 days left · 3 Nov 2026](https://tendernation.io/opportunities/01a156a9-8b94-721a-8e8e-f04ca7219006/spain-miscellaneous-services-servicio-de-modelos-en-vivo-para-la-facultad-de)