Source: https://tendernation.io/opportunities/01a13bc6-9182-71b8-9cce-6d3744d73914/request-for-quotation-to-trial-technologies-to-improve-customer-experience-throu closed GB open procedure # Request for quotation to trial technologies to improve customer experience through enhanced accessibility and special assistance services at Glasgow Airport – Challenge A [Connected Places Catapult](https://tendernation.io/buyers/connected-places-catapult) Open field Estimated value £20,833 Published 29 Oct 2025 Deadline Closed 18 Nov 2025 ## Who can bid - Below-threshold contract Buyers cannot shortlist bidders on suitability before tenders are in, so everyone gets to submit a bid (except some larger works contracts). [Procurement Act 2023, section 85](https://www.legislation.gov.uk/ukpga/2023/54/section/85) - Open procedure Anyone can submit a full tender; there is no shortlisting stage. ## About this tender Connected Places Catapult and Glasgow Airport have collaborated to create the Connected Airport Living Lab, a collaborative R&D asset used to showcase UK-developed innovations, attract investment, and act as an innovation catalyst for the aviation sector. It is also used for testing and demonstrations of a diverse range of innovations aimed at addressing challenges facing the aviation sector, notably the decarbonisation of ground and air operations, the adoption of hydrogen, automation, data analytics and to enhance passenger experience. We are launching a new project to trial technologies to enhance the provision of special assistance at airports to make air travel more inclusive and accessible to all. We have conducted a period of discovery, including desk research, stakeholder interviews and airport observations and interviews at Glasgow Airport with relevant staff. Using this research, and in collaboration with Glasgow Airport, we have identified two key challenges which would improve customer service at the airport as well as support the Catapult’s aim of supporting UK businesses to scale and grow. ## CPV classification Research and experimental development services Source Find a Tender (UK) · Notice ocds-h6vhtk-05d627-2025-10-29T12:35:20Z [View official notice](https://www.find-tender.service.gov.uk/Notice/ocds-h6vhtk-05d627-2025-10-29T12:35:20Z) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. 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