Source: https://tendernation.io/opportunities/01a13bc5-9829-716d-a2a0-dea88eb8da69/contact-centre-as-a-service-ccaas pending GB open procedure # Contact Centre as a Service (CCaaS) [The Chief Constable of Thames Valley Police](https://tendernation.io/buyers/the-chief-constable-of-thames-valley-police) Estimated value £600,000 Published 13 Oct 2025 Deadline Rolling deadline ## Who can bid - Open procedure Anyone can submit a full tender; there is no shortlisting stage. ## About this tender Hampshire and Isle of Wight Constabulary and Thames Valley Police (The Authority) are preparing a scope of requirements for the supply of a Contact Centre as a Service (CCaaS) platform to serve the needs of the Contact Management department that services both forces. The desired business outcome is; To improve the efficiency & effectiveness of all of our contact channels, in a way which will enhance both the CX & UX whilst delivering the following objectives: - Increased self-service options for the public - Improved, more intuitive call routing Increased insight on our demand including abandoned / failed contact - Reduced handle time for voice and digital - Improved information capture and data quality The requirements for the supply of this system will cover the following; - Inbound Voice Routing (IVR) - Automatic Call Distribution (ACD) - Digital Interaction Routing (DIR) - Workforce Engagement Monitoring (WEM) - Pre-Packaged Applications - Applications & Native Communications Connectivity - Outbound Voice Calling - Customer Self-Service Automation - Data Retention, Review & Disposal (RRD) - Artificial Intelligence (AI) - Large Language Model (LLM) Note: The scope for this PME is for the procurement of a CCaaS solution however there are future planned phases that will involve the procurement of new platforms to replace the existing Customer Relationship Management (CRM), Contact Management Platform (CMP) & Command & Control (C&C) functions. Read full description ## CPV classification Networks Telecommunications equipment and supplies Networking, Internet and intranet software package Communication and multimedia software package Information systems and servers Miscellaneous software package and computer systems IT services: consulting, software development, Internet and support Source Find a Tender (UK) · Notice ocds-h6vhtk-05adfc-2025-10-13T11:04:23+01:00 [View official notice](https://www.find-tender.service.gov.uk/Notice/ocds-h6vhtk-05adfc-2025-10-13T11:04:23+01:00) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free](https://tendernation.io/register) [Buyer profile The Chief Constable of Thames Valley Police: past awards and live tenders](https://tendernation.io/buyers/the-chief-constable-of-thames-valley-police) [Sector More Telecoms & broadcasting equipment tenders](https://tendernation.io/sectors/telecoms-broadcasting-equipment) ## More tenders like this [Network equipment – DNS - Firewallová a NGFW řešení a související služby · DIAMO, státní podnik · 36 days left · 23 Nov 2026](https://tendernation.io/opportunities/01a15183-2821-72c5-9be3-f18d626fe0ee/czechia-network-equipment-dns-firewallova-a-ngfw-reseni-a-souvisejici-sluz) [Network equipment – revitalizacija sigurnosne I mrežne infrastrukture FAZA II -2026 · PLINACRO d.o.o. · 7 days left · 26 Oct 2026](https://tendernation.io/opportunities/01a15183-2a2f-71ae-813f-c6a525a7b2ef/croatia-network-equipment-revitalizacija-sigurnosne-i-mrezne-infrastrukture) [Network infrastructure – INFRASTRUCTURA FIBRA OPTICA · Ministerul Apararii - Unitatea Militara 02133 · 36 days left · 23 Nov 2026](https://tendernation.io/opportunities/01a15183-1383-70c0-a453-3a8ce5edfb88/romania-network-infrastructure-infrastructura-fibra-optica) [Network equipment – Zakup urządzeń umożliwiających uruchomienie modeli sztucznej inteligencji · Komenda Główna Policji · 9 days left · 27 Oct 2026](https://tendernation.io/opportunities/01a15183-1c3f-7180-bda2-39e35856c903/poland-network-equipment-zakup-urzadzen-umozliwiajacych-uruchomienie-modeli) [Network infrastructure – Rahmenvereinbarung zur Lieferung und Service von HPE Server-, SAN und Speicherstrukturen · Charité - Universitätsmedizin Berlin · 29 days left · 17 Nov 2026](https://tendernation.io/opportunities/01a15183-c512-72a8-abeb-a947b01f1c4c/germany-network-infrastructure-rahmenvereinbarung-zur-lieferung-und-service) [Network equipment – 2026-155 Subministrament d’equipament de seguretat perimetral i serveis per protegir els elements de TI hostatjats als centres de procés de dades (CPD) i equipament IOT de l’Hospital Clínic de Barcelona. · Consorci Hospital Clínic de Barcelona (HCB) · 29 days left · 17 Nov 2026](https://tendernation.io/opportunities/01a15183-2c8e-7273-967c-c73da289ab4d/spain-network-equipment-2026-155-subministrament-dequipament-de-seguretat-p)