Source: https://tendernation.io/opportunities/01a13bc5-3da1-7006-bee2-613dba0e7e15/update-the-mulesoft-and-salesforce-solution-to-change-the-primary-key-for-citize awarded GB open procedure # Update the MuleSoft and Salesforce Solution to change the primary key for citizen contact creation from email to Niche occurance [The Police and Crime Commissioner for Humberside](https://tendernation.io/buyers/the-police-and-crime-commissioner-for-humberside) Estimated value Not stated Published 9 Oct 2025 Deadline Rolling deadline ## Who can bid - Open procedure Anyone can submit a full tender; there is no shortlisting stage. ## About this tender Update the MuleSoft and Salesforce solution to change the primary key for citizen contact creation from email to Niche Occurrence. 1 The MuleSoft query to identify victim has a loophole that allows a Suspect classified as "16: VICTIM DECLINES/WITHDRAWS SUPPORT" to be classified as a Victim if they are added to the occurrence first and the Victim has not added a portal account. This results in the potential for Suspects to create accounts and see report case data for other citizens. 2 OICs using Niche may, during the lifecycle of the case, update the primary victim in a case. This results in the new victim being allowed to register for the portal and see details of the case on the portal. This means that two person accounts are associated with the case account. If the original victim had previous occurrences related to this account, these would be visible to the new primary victim. 3 Within the Force there is intermittent use of generic emails for nominal creation in Niche; this means that when the subsequent report case is created in Salesforce an account contact with a generic email address is created. Subsequent nominal creation using this generic email address means that the contact details will rotate across multiple users and become associated with multiple occurrences. There is also a small risk that the generic emails can be used to create a user account providing access to citizen data 4 Currently, in the iHub Data model, Victim's Email is a mandatory field for iHub, so for any victim that doesn't have an email, the request will not be accepted by iHub and the API will reject the request. Humberside requirements are to have email as an optional field and having the mobile number as mandatory. The following changes have been impact assessed to achieve the following: - Infomentum to pass a static dummy value in the email field to get through the iHub Data Model. - iHub has existing logic in the Process API transformation to handle the dummy email iHub needs to ensure account and contact records on the case are updated when passing data to Salesforce. Read full description Source Find a Tender (UK) · Notice ocds-h6vhtk-05abcd-2025-10-09T15:04:14+01:00 [View official notice](https://www.find-tender.service.gov.uk/Notice/ocds-h6vhtk-05abcd-2025-10-09T15:04:14+01:00) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free](https://tendernation.io/register) [Buyer profile The Police and Crime Commissioner for Humberside: past awards and live tenders](https://tendernation.io/buyers/the-police-and-crime-commissioner-for-humberside) ## More tenders like this [Bannister Sports Centre Athletic Track Soft Market Testing Exercise · Harrow Council · 38 days left · 26 Nov 2026](https://tendernation.io/opportunities/01a1540d-d9e4-71cb-ad57-1603e9042fec/bannister-sports-centre-athletic-track-soft-market-testing-exercise) [Post Office Branch - Porthleven · Post Office Limited · 87 days left · 13 Jan 2027](https://tendernation.io/opportunities/01a15476-5f26-7105-9baf-83f6228041ef/post-office-branch-porthleven) [Post Office Branch - Newlyn · Post Office Limited · 87 days left · 13 Jan 2027](https://tendernation.io/opportunities/01a15476-5f73-73e7-863c-621698162391/post-office-branch-newlyn) [Post Office Branch - Brabazon Road · Post Office Limited · 7 days left · 25 Oct 2026](https://tendernation.io/opportunities/01a15476-5fc3-71dc-b775-e86e4d62cd65/post-office-branch-brabazon-road) [Norwich City Verges Mowing 2026 · Norse Eastern Ltd · 30 days left · 18 Nov 2026](https://tendernation.io/opportunities/01a15476-5fd9-70eb-b920-a66dc3e661e1/norwich-city-verges-mowing-2026) [Asbestos Management Framework · Home Group · 25 days left · 13 Nov 2026](https://tendernation.io/opportunities/01a15476-5fff-736e-ae2e-0c8a400c7297/asbestos-management-framework)