Source: https://tendernation.io/opportunities/01a13bc5-20d5-70a4-bb80-581f0cd0701a/video-and-contact-centre-audio-managed-service awarded GB open procedure Suitable for SMEs # Video and Contact Centre Audio Managed Service [Cambridge City Council](https://tendernation.io/buyers/cambridge-city-council) Open field Estimated value £40,000 Published 18 Nov 2025 Deadline Closed 3 Nov 2025 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Below-threshold contract Buyers cannot shortlist bidders on suitability before tenders are in, so everyone gets to submit a bid (except some larger works contracts). [Procurement Act 2023, section 85](https://www.legislation.gov.uk/ukpga/2023/54/section/85) - Open procedure Anyone can submit a full tender; there is no shortlisting stage. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender ambridge City Council is looking for a supplier to provide a managed service to support the Council's contact centre. Specifically, we require a supplier who can provide non-copyright hold music; employs professional voice artists; has studio recording resources and secure file transfer facilities. The supplier should have demonstrable experience of where they have worked with Local Authorities to review and improve IVR routing, enhance customer journeys and increase customer satisfaction rates. Additionally, the supplier should have the capability to, and experience of, creating instructional videos that can be shared with customers to solve a common problem, support them to create an account, or apply for a service. ## CPV classification Radio, television, communication, telecommunication and related equipment Customer services Source Find a Tender (UK) · Notice ocds-h6vhtk-05a989-2025-11-18T09:40:18Z [View official notice](https://www.find-tender.service.gov.uk/Notice/ocds-h6vhtk-05a989-2025-11-18T09:40:18Z) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free](https://tendernation.io/register) [Buyer profile Cambridge City Council: past awards and live tenders](https://tendernation.io/buyers/cambridge-city-council) [Sector More Telecoms & broadcasting equipment tenders](https://tendernation.io/sectors/telecoms-broadcasting-equipment) ## More tenders like this [Network equipment – DNS - Firewallová a NGFW řešení a související služby · DIAMO, státní podnik · 36 days left · 23 Nov 2026](https://tendernation.io/opportunities/01a15183-2821-72c5-9be3-f18d626fe0ee/czechia-network-equipment-dns-firewallova-a-ngfw-reseni-a-souvisejici-sluz) [Network equipment – revitalizacija sigurnosne I mrežne infrastrukture FAZA II -2026 · PLINACRO d.o.o. · 7 days left · 26 Oct 2026](https://tendernation.io/opportunities/01a15183-2a2f-71ae-813f-c6a525a7b2ef/croatia-network-equipment-revitalizacija-sigurnosne-i-mrezne-infrastrukture) [Network infrastructure – INFRASTRUCTURA FIBRA OPTICA · Ministerul Apararii - Unitatea Militara 02133 · 36 days left · 23 Nov 2026](https://tendernation.io/opportunities/01a15183-1383-70c0-a453-3a8ce5edfb88/romania-network-infrastructure-infrastructura-fibra-optica) [Network equipment – Zakup urządzeń umożliwiających uruchomienie modeli sztucznej inteligencji · Komenda Główna Policji · 9 days left · 27 Oct 2026](https://tendernation.io/opportunities/01a15183-1c3f-7180-bda2-39e35856c903/poland-network-equipment-zakup-urzadzen-umozliwiajacych-uruchomienie-modeli) [Network infrastructure – Rahmenvereinbarung zur Lieferung und Service von HPE Server-, SAN und Speicherstrukturen · Charité - Universitätsmedizin Berlin · 29 days left · 17 Nov 2026](https://tendernation.io/opportunities/01a15183-c512-72a8-abeb-a947b01f1c4c/germany-network-infrastructure-rahmenvereinbarung-zur-lieferung-und-service) [Network equipment – 2026-155 Subministrament d’equipament de seguretat perimetral i serveis per protegir els elements de TI hostatjats als centres de procés de dades (CPD) i equipament IOT de l’Hospital Clínic de Barcelona. · Consorci Hospital Clínic de Barcelona (HCB) · 29 days left · 17 Nov 2026](https://tendernation.io/opportunities/01a15183-2c8e-7273-967c-c73da289ab4d/spain-network-equipment-2026-155-subministrament-dequipament-de-seguretat-p)