Source: https://tendernation.io/opportunities/01a13bc4-2800-7127-bb10-387177f6746d/pre-market-engagement-for-the-provision-of-a-registrars-appointment-booking-and pending GB open procedure Suitable for SMEs # Pre-Market Engagement for the provision of a Registrars Appointment Booking and Certificate Management System [Denbighshire County Council](https://tendernation.io/buyers/denbighshire-county-council) Open field Estimated value £1 Published 25 Sept 2025 Deadline Rolling deadline ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Below-threshold contract Buyers cannot shortlist bidders on suitability before tenders are in, so everyone gets to submit a bid (except some larger works contracts). [Procurement Act 2023, section 85](https://www.legislation.gov.uk/ukpga/2023/54/section/85) - Open procedure Anyone can submit a full tender; there is no shortlisting stage. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender We are testing the market for a new Registrars Appointment Booking and Certificate Management System to potentially replace our existing system. ### Background Local authorities in Wales have a statutory duty to provide registration services for: - Births, deaths, marriages, and civil partnerships - Citizenship ceremonies - Approved premises licensing - Associated legal and administrative services Current systems in use across Wales vary in functionality, integration, and user experience. A new solution is being considered to: - Modernise service delivery - Ensure compliance with the Welsh Language Standards - Improve efficiency and consistency - Ensure compliance with relevant UK and Welsh legislation - Enable digital-first, citizen-centred services Aims of Engagement The purpose is to: - Understand supplier capabilities and solutions available in the market - Explore potential delivery models (cloud, on-premises, SaaS, shared service) - Identify opportunities for innovation and best practice - Test assumptions on costs, timescales, and implementation approaches ### Indicative Requirements The system may be expected to deliver functionality such as: - Case management for birth, death, marriage, and civil partnership registrations - Secure handling of personal and sensitive data (GDPR compliance) - Integration with existing government platforms (e.g., payment systems, document verification, national statistics returns) - The ability to store a database of historic and new certificates. - Certificate production for births, deaths and marriages. - Appointment booking and scheduling - Online service access for citizens including appointment booking and certificate ordering. - Bilingual capabilities (Welsh and English) - Reporting and analytics - Accessibility compliance (WCAG 2.2) Read full description ## CPV classification IT services: consulting, software development, Internet and support Software package and information systems Source Find a Tender (UK) · Notice ocds-h6vhtk-05a1ec-2025-09-25T12:09:05+01:00 [View official notice](https://www.find-tender.service.gov.uk/Notice/ocds-h6vhtk-05a1ec-2025-09-25T12:09:05+01:00) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. 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