Source: https://tendernation.io/opportunities/01a13bc3-6908-7360-a4ee-a7f7f93a0409/provision-of-out-of-hours-and-community-alarm-telephone-answering-service closed GB open procedure Suitable for SMEs # Provision of Out of Hours and Community Alarm Telephone Answering Service [ateb Housing Group Ltd](https://tendernation.io/buyers/ateb-housing-group-ltd) Open field Estimated value £86,010 Published 12 Sept 2025 Deadline Closed 17 Oct 2025 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Buyer says suitable for VCSEs The buyer ticked “suitable for voluntary, community and social enterprises” on the notice. - Below-threshold contract Buyers cannot shortlist bidders on suitability before tenders are in, so everyone gets to submit a bid (except some larger works contracts). [Procurement Act 2023, section 85](https://www.legislation.gov.uk/ukpga/2023/54/section/85) - Open procedure Anyone can submit a full tender; there is no shortlisting stage. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender ateb owns and manages just over 3,000 homes in Pembrokeshire and Carmarthenshire. Our homes include a mix of houses and flats for single people and families as well as Supported and Independent Living accommodation. ateb are looking to contract out two key services for dealing with emergencies related to property and to the support of some of our most vulnerable Customers. ateb would like to contract out our emergency ‘out of hours’ telephone service to a contractor with appropriate experience. We expect the contractor to be able to offer a service 365 days a year when our offices are closed, to take calls and then, if necessary, to contact our own plumbers and electricians as well as specialist contractors to carry out any required emergency repairs. We are also looking to contract out the 24-hour community alarm service which is currently offered to approximately 550 older and disabled tenants. This service operates 24 hours a day 365 days a year and enables customers to get help when they raise the alarm in an emergency. Some services are provided through ateb’s Independent Living Team (extra care and sheltered homes) and some are provided to customers dispersed across the association’s general needs properties. We currently offer an out of hours service using our own staff operating a rota service to respond to calls, and existing heating and plumbing engineers, as well as external contractors to carry out emergency repairs. We currently use a contractor for our community alarm scheme for handling emergencies for our older and disabled customers. The contractor will need to have the relevant software and systems to connect with and receive calls from the current Tunstall systems (and any other provider should the systems be changed during the contract) installed in the Independent Living properties and for the dispersed alarms provision. We are ideally looking to contract out both services to one contractor. Read full description ## CPV classification Architectural and related services Architectural, construction, engineering and inspection services Customer Relation Management software package Marketing services Advertising and marketing services Postal and telecommunications services Source Find a Tender (UK) · Notice ocds-h6vhtk-059963-2025-09-12T12:44:08+01:00 [View official notice](https://www.find-tender.service.gov.uk/Notice/ocds-h6vhtk-059963-2025-09-12T12:44:08+01:00) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. 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