Source: https://tendernation.io/opportunities/01a13bc3-378b-726c-bc02-95e213508eab/accident-and-claim-management pending GB restricted procedure Suitable for SMEs # Accident and Claim Management [Network Rail Infrastructure Limited](https://tendernation.io/buyers/network-rail-infrastructure-limited) Estimated value £35,750,000 Published 17 Oct 2025 Deadline Rolling deadline ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Buyer says suitable for VCSEs The buyer ticked “suitable for voluntary, community and social enterprises” on the notice. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender Network Rail currently operates a national fleet of circa 10,000 vehicles made up of cars, commercial vehicles and HGVs. We also operate circa 1,200 short term hire vehicles. Network Rail is seeking to optimise the management of its Accident and Claims for all national vehicle related incidents, through minimising off road time, timely and professional nationwide customer service, and reducing emissions. The supplier shall be able to provide the following services: - Incident Reporting & First Notification of Loss (FNOL) - Incident Management - Repair Management - Claims Handling & Insurance Interface - Driver Support & Welfare - Reporting and Analytics to include Data Management and Security During the time period of 1st July 2024 to 30th June 2025, Network Rail reported a total of 1,858 incidents for the core fleet (197 for cars and 1,661 for commercial vehicles). Therefore we estimate a 12% car incident ratio and 18% commercial incident ratio. The term shall be for an initial four (4) year period. At Network Rail's discretion this may be extended for up to two further two (2) year periods, a maximum total term of eight (8) years ## CPV classification Vehicle-fleet management services Source Find a Tender (UK) · Notice ocds-h6vhtk-0598c2-2025-10-17T14:30:14+01:00 [View official notice](https://www.find-tender.service.gov.uk/Notice/ocds-h6vhtk-0598c2-2025-10-17T14:30:14+01:00) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free](https://tendernation.io/register) [Buyer profile Network Rail Infrastructure Limited: past awards and live tenders](https://tendernation.io/buyers/network-rail-infrastructure-limited) [Sector More Repair & maintenance services tenders](https://tendernation.io/sectors/repair-maintenance) ## More tenders like this [Gas Boiler Services · Maidstone and Tunbridge Wells NHS Trust · 28 days left · 16 Nov 2026](https://tendernation.io/opportunities/01a15408-a8ed-726c-bb19-21f575ae5ba0/gas-boiler-services) [Repair and maintenance services of personal computers – Абонаментно и сервизно обслужване на офис техника : компютри, преносими компютри, принтери, скенери, копирни машини, монитори, UPS устройства, модеми, рутери и др., включително доставка на резервни части, материали и консумативи за офис техниката за срок от 12 месеца · ТЕРИТОРИАЛНО ПОДЕЛЕНИЕ "ДЪРЖАВНО ГОРСКО СТОПАНСТВО - КАЗАНЛЪК" · 29 days left · 16 Nov 2026](https://tendernation.io/opportunities/01a15183-c01a-72fa-943e-551c1508bed2/bulgaria-repair-and-maintenance-services-of-personal-computers-abonamentno-i) [Tyre repair services, including fitting and balancing – Gumiabroncs átszerelése, tárolása Bp. gyorsított · Nemzeti Adó- és Vámhivatal · 15 days left · 3 Nov 2026](https://tendernation.io/opportunities/01a15183-0930-720a-9a6f-ef8e900ea245/hungary-tyre-repair-services-including-fitting-and-balancing-gumiabroncs-at) [Repair and maintenance of public conveniences – Störungsbeseitigung an abwassertechnischen Anlagen sowie Betrieb aller Toilettenanlagen · Flughafen Düsseldorf GmbH · 29 days left · 16 Nov 2026](https://tendernation.io/opportunities/01a15183-4a13-7397-bf03-236020662e33/germany-repair-and-maintenance-of-public-conveniences-storungsbeseitigung-an) [Repair and maintenance services – Calamiteitenwerkzaamheden rioolwaterpersleidingen · Waterschap Noorderzijlvest · 49 days left · 7 Dec 2026](https://tendernation.io/opportunities/01a15183-754c-70bf-bff4-46d38ff6fb78/netherlands-repair-and-maintenance-services-calamiteitenwerkzaamheden-rioolw) [Repair and maintenance services of motor vehicles and associated equipment – Acord cadru – Servicii de reparare si întreţinere a autosanitarelor, de inlocuire a pieselor de schimb uzate aferente acestor autosanitare · Serviciul de Ambulanta Judetean Bistrita-Nasaud · 29 days left · 16 Nov 2026](https://tendernation.io/opportunities/01a15183-8ccf-73f8-b1ec-6b8327791788/romania-repair-and-maintenance-services-of-motor-vehicles-and-associated-equip)