Source: https://tendernation.io/opportunities/01a13bc1-ac8c-7321-8134-1514ba9fdeb3/independent-complaints-adjudication-service-for-ofsted-icaso

awarded GB open procedure

# Independent Complaints Adjudication Service for OFSTED (ICASO)

[Department for Education](https://tendernation.io/buyers/department-for-education)

Estimated value

£125,000

Published

24 Oct 2025

Deadline

Closed

17 Sept 2025

## Who can bid

- Open procedure

    Anyone can submit a full tender; there is no shortlisting stage.

## About this tender

The Department for Education (DfE) requires a supplier to provide an independent adjudication service in relation to Ofsted's handling of complaints about its work including: handling individual complaints, the provision of advice, regular reporting regarding the volume and nature of the complaint, and publication of an annual report. The adjudication service is independent of Ofsted. Conclusions and recommendations are independent of both Ofsted and DfE.

The supplier will refer to the service as the Independent Complaints Adjudication Service for Ofsted (ICASO) and is required to identify themselves as the supplier of this service and provide information regarding the service with a webpage that can be referred to on Ofsted's webpage.

The DfE is keen to maximise opportunities to participate in procurement for Small to Medium-sized Enterprises (SMEs) and Voluntary, Community and Social Enterprises (VCSEs). Consideration will also be given to consortia and collaborative bids from all forms of organisations.

## CPV classification

Arbitration and conciliation services

Source

Find a Tender (UK) · Notice ocds-h6vhtk-058a9f-2025-10-24T14:59:30+01:00

[View official notice](https://www.find-tender.service.gov.uk/Notice/ocds-h6vhtk-058a9f-2025-10-24T14:59:30+01:00)

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