Source: https://tendernation.io/opportunities/01a13bc0-75b1-71ec-b0a6-ae8ad15cab98/proactive-communications-and-engineer-arrival-tracking-service pending GB open procedure Suitable for SMEs # Proactive communications and engineer arrival tracking service [Wales & West Utilities Limited](https://tendernation.io/buyers/wales-west-utilities-limited) Estimated value £350,000 Published 31 Jul 2025 Deadline Rolling deadline ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Open procedure Anyone can submit a full tender; there is no shortlisting stage. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender We are looking for a supplier to provide automated communication to customers throughout their journey as well as engineer arrival tracking services for our connections customers. The service will be used to send auto notifications via SMS. email or other messaging service to: - - Confirm agreed appointment dates/times. - Send reminders of upcoming appointments at set intervals in advance of start date - Send instructions/updates at relevant touch points in the customer journey to include links to website and PDF documents - Provide live estimated time of arrival (ETA) tracking and location-triggered updates. - Have two-way communication so customers can chat with engineers - Collect real-time feedback from customers after work completion - Provide analytics on customer satisfaction and feedback - Be able to integrate with SAP ECC6 and CRM - Provide an online dashboard for monitoring by office-based staff We are looking for an off the shelf, market tested solution. We are not looking to develop a bespoke solution. ## CPV classification Communication software package Source Find a Tender (UK) · Notice ocds-h6vhtk-056aad-2025-07-31T17:23:59+01:00 [View official notice](https://www.find-tender.service.gov.uk/Notice/ocds-h6vhtk-056aad-2025-07-31T17:23:59+01:00) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free](https://tendernation.io/register) [Buyer profile Wales & West Utilities Limited: past awards and live tenders](https://tendernation.io/buyers/wales-west-utilities-limited) [Sector More Software packages & information systems tenders](https://tendernation.io/sectors/software-information-systems) ## More tenders like this [Software package and information systems – Datenerfassungssystem · Dataport AöR · 16 days left · 3 Nov 2026](https://tendernation.io/opportunities/01a15183-43c5-7007-89f5-0ea2d1525f27/germany-software-package-and-information-systems-datenerfassungssystem) [Servers – Dostawa serwerów do klastra wirtualizacyjnego · Politechnika Rzeszowska · 2 days left · 21 Oct 2026](https://tendernation.io/opportunities/01a15183-2e23-7066-ba48-4fc2a9243b50/poland-servers-dostawa-serwerow-do-klastra-wirtualizacyjnego) [License management software package – Dostawa licencji bezpieczeństwa do Systemu DNS · Poczta Polska S.A. · 16 days left · 3 Nov 2026](https://tendernation.io/opportunities/01a15183-20fa-7396-87e7-40ce84cb0f4d/poland-license-management-software-package-dostawa-licencji-bezpieczenstwa-d) [Security software package – Pořízení a implementace integrovaného řešení EDR/XDR a SIEM · Fakultní nemocnice Plzeň · 30 days left · 18 Nov 2026](https://tendernation.io/opportunities/01a15183-1e5d-73ea-989e-b9c221c4c490/czechia-security-software-package-porizeni-a-implementace-integrovaneho-rese) [Computer servers – „Dostawa serwerów komputerowych wraz z dedykowanymi kartami graficznymi dla Copernicus PL Sp. z o.o.” · Copernicus Podmiot Leczniczy Spółka Z Ograniczoną Odpowiedzialnością · 3 days left · 22 Oct 2026](https://tendernation.io/opportunities/01a15183-08e5-7339-9a05-be1adf5996b5/poland-computer-servers-dostawa-serwerow-komputerowych-wraz-z-dedykowanymi) [Information systems and servers – Доставка, изграждане, конфигуриране и поддържане на система за Управление на Информация за сигурност и на събития (SIEM) за Оперативен център за сигурност, интегрирана със съществуваща Hadoop система за въвеждане на допълнителни възможности за AI функции за информационна сигурност, разположена в инфраструктурата на проекта в УНСС, по проект ДИГД BG16RFPR002-1.014-0013-C01 с водеща организация УНСС · УНИВЕРСИТЕТ ЗА НАЦИОНАЛНО И СВЕТОВНО СТОПАНСТВО · 33 days left · 20 Nov 2026](https://tendernation.io/opportunities/01a15183-4cfe-726a-b623-835bff227456/bulgaria-information-systems-and-servers-dostavka-izgrazdane-konfigurirane)