Source: https://tendernation.io/opportunities/01a13bc0-41a6-72c3-9014-cd293c105807/financial-assessments

pending GB open procedure Suitable for SMEs

# Financial Assessments

[London Borough of Hounslow](https://tendernation.io/buyers/london-borough-of-hounslow)

Estimated value

Not stated

Published

11 Aug 2025

Deadline

Rolling deadline

## Who can bid

- Buyer says suitable for SMEs

    The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid.
- Open procedure

    Anyone can submit a full tender; there is no shortlisting stage.

[More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses)

## About this tender

LBH is seeking to commission:

Financial Assessments - The Financial Assessments service calculates the contribution that people need to make towards their care. A financial assessment must take place to receive services from the Council.

Financial Assessments:

Our vision for the Financial Assessments Service:

Provide accurate, timely and person-centred assessments of individual's financial situation and proactively look to maximise a client's income through holistic support to access welfare benefits. To ensure that the assessment process works effectively as part of an overarching client contributions service. To deliver a service that contributes to the reduction of overall debt.

### Current performance

100% of financial assessments in 2024/25 were processed within 10 working days, or 15 working days if a visit is required (on receipt of all information), exceeding the 95% target

This KPI is based on the time that the assessment is sat with the Financial Assessments team, the outcome of assessments may take longer because input from other teams is required or more information may be requested, in which case the clock is stopped until it returns to the team

508 financial assessments, including new assessments and reviews, were carried out in 2024/25

127 home visits were carried out to complete an assessment or review in 2024/25

### Current contract cost

Annual core contract cost: £379k

### Objectives

### Lower contract cost by min 10%

### Improve accuracy of the assessments

### Monitor customer contact and satisfaction

Maintain performance Prevent negative impact on accumulation of debt

### Automate processes wherever possible

Ability for customer to self-serve wherever possible

Read full description

## CPV classification

General public services

Source

Find a Tender (UK) · Notice ocds-h6vhtk-0567b6-2025-08-11T10:14:37+01:00

[View official notice](https://www.find-tender.service.gov.uk/Notice/ocds-h6vhtk-0567b6-2025-08-11T10:14:37+01:00)

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