Source: https://tendernation.io/opportunities/01a13bbd-ddb4-7153-9e51-d91c6f50d5fa/income-collection-platform pending GB open procedure Suitable for SMEs # Income Collection Platform [Futures Housing Group Limited](https://tendernation.io/buyers/futures-housing-group-limited) Estimated value Not stated Published 23 Jun 2025 Deadline Rolling deadline ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Buyer says suitable for VCSEs The buyer ticked “suitable for voluntary, community and social enterprises” on the notice. - Below-threshold contract Buyers cannot shortlist bidders on suitability before tenders are in, so everyone gets to submit a bid (except some larger works contracts). [Procurement Act 2023, section 85](https://www.legislation.gov.uk/ukpga/2023/54/section/85) - Open procedure Anyone can submit a full tender; there is no shortlisting stage. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender Income collection tool, to reduce rent arrears and maximise customer contact, by focusing resources. We are looking for a solution designed to enhance our arrears management processes. This tool will leverage advanced technologies to provide a comprehensive view of customer debt and tenancy types, while also utilising AI and machine learning to optimise caseload management. The solution will need to: - Engage customers most in need through risk-base prioritisation. 2.Provide a consolidated view of all debt and tenancy types, including CTA, FTA, Sub Accounts, Leasehold, etc. - Utilise AI and machine learning to learn from officer and customer behaviours, creating an accurate caseload of customers requiring support. - Deliver personalised messages via the preferred contact method, with the right message at the right time through intelligent automation. - Support officers with "Outcome Impact" to inform future decision-making based on previous successful interventions. - Consolidate all relevant information with notes, payments, and case history on a single screen, plus quick search functionality for officers' convenience. - Drive positive actions and outcomes through the use of behavioural science and nudge theory. - Empower officers on the go and enhance productivity with a mobile responsive solution. ## CPV classification Software package and information systems Source Find a Tender (UK) · Notice ocds-h6vhtk-0551e7-2025-06-23T15:19:17+01:00 [View official notice](https://www.find-tender.service.gov.uk/Notice/ocds-h6vhtk-0551e7-2025-06-23T15:19:17+01:00) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. 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