Source: https://tendernation.io/opportunities/01a13bbc-7108-727e-a17b-c5cd6ff4d42a/t118-voice-of-the-customer closed GB open procedure # T118 - Voice of the Customer [NI Water](https://tendernation.io/buyers/ni-water) Estimated value Not stated Published 29 May 2025 Deadline Closed 12 Jun 2025 ## Who can bid - Below-threshold contract Buyers cannot shortlist bidders on suitability before tenders are in, so everyone gets to submit a bid (except some larger works contracts). [Procurement Act 2023, section 85](https://www.legislation.gov.uk/ukpga/2023/54/section/85) - Open procedure Anyone can submit a full tender; there is no shortlisting stage. ## About this tender NI Water is seeking a solution that will survey our customer satisfaction by gathering customer feedback in real time and displaying this on clear dashboards. In addition, the solution will use key metrics such as sentiment analysis to give insightful, comparable results. Furthermore, the solution will analyse the collected data, have an ability to filter different functions/employees to help find root causes and specify areas of strength and weakness. This service is to be available on a hosted, managed service basis, 24 hours a day, 7 days per week, 365 days a year. See Specification for more details. ## CPV classification IT services: consulting, software development, Internet and support Source Find a Tender (UK) · Notice ocds-h6vhtk-05293a-2025-05-29T17:42:35+01:00 [View official notice](https://www.find-tender.service.gov.uk/Notice/ocds-h6vhtk-05293a-2025-05-29T17:42:35+01:00) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free](https://tendernation.io/register) [Buyer profile NI Water: past awards and live tenders](https://tendernation.io/buyers/ni-water) [Sector More IT services tenders](https://tendernation.io/sectors/it-services) ## More tenders like this [IT services: consulting, software development, Internet and support – Prestations de développement numérique, d'information et d'accompagnement aux usages sur dataMEL - plateforme métropolitaine de données open source de la Métropole Européenne de Lille · Métropole européenne de Lille · 35 days left · 23 Nov 2026](https://tendernation.io/opportunities/01a156a9-679d-7184-aab7-c3cb2d88346f/france-it-services-consulting-software-development-internet-and-support-p) [IT services: consulting, software development, Internet and support – Dokument- och ärendehanteringssystem · Sundbybergs kommun · 10 days left · 29 Oct 2026](https://tendernation.io/opportunities/01a156a9-6668-719a-97d6-13ca7e3dacee/sweden-it-services-consulting-software-development-internet-and-support-d) [IT services: consulting, software development, Internet and support – Utrzymanie w ruchu i rozwój systemu informatycznego SIOEZ w tym prace programistyczne oraz usługi im towarzyszące · Centralna Komisja Egzaminacyjna · 15 days left · 3 Nov 2026](https://tendernation.io/opportunities/01a156a9-6358-70a4-99f9-c3f4d782f582/poland-it-services-consulting-software-development-internet-and-support-u) [IT services: consulting, software development, Internet and support – Servicios de mantenimiento, soporte y desarrollo evolutivo de los sistemas de gestión de subvenciones y de digitalización de los procesos internos de ACCIÓ · Agencia Para la Competitividad de la Empresa · 30 days left · 18 Nov 2026](https://tendernation.io/opportunities/01a156a9-6297-7227-819a-e22aac2c6068/spain-it-services-consulting-software-development-internet-and-support-se) [Software development services – Servicii Dezvoltare Platformă Națională Integrată de Trasabilitate și Control al Deșeurilor Medicale - Proiect PRODESMED · Institutul National de Sanatate Publica · 30 days left · 18 Nov 2026](https://tendernation.io/opportunities/01a156a9-6554-706b-aa4d-c8cd3e1125bf/romania-software-development-services-servicii-dezvoltare-platforma-national) [IT services: consulting, software development, Internet and support – Fortführung ArcSight ExtranetBw · Bundesamt für Ausrüstung, Informationstechnik und Nutzung der Bundeswehr · 42 days left · 30 Nov 2026](https://tendernation.io/opportunities/01a156a9-680e-73df-a1b6-7443065ec930/germany-it-services-consulting-software-development-internet-and-support)