Source: https://tendernation.io/opportunities/01a13bbb-e07f-7215-bf78-69e5e035d99a/it-magement-service-tool

awarded GB negotiated without publication procedure

# IT Magement Service Tool

[General Pharmaceutical Council](https://tendernation.io/buyers/general-pharmaceutical-council)

Estimated value

Not stated

Published

27 May 2025

Deadline

Rolling deadline

## About this tender

We have around 300 staff. We have about 15 IT staff. Our service desk is located at our London office. We process around 300 tickets (incidents and service requests) per month.

We follow ITIL processes, so the tool needs to adhere to ITIL principles and support those processes.

In addition, we currently use our current tool for Change and Problem management, including asset management of laptops and mobile phones.

We are looking to procure a Software as a Service (SaaS) ITSM Tool to meet our requirements.

Source

Find a Tender (UK) · Notice ocds-h6vhtk-052696-2025-05-27T09:53:48+01:00

[View official notice](https://www.find-tender.service.gov.uk/Notice/ocds-h6vhtk-052696-2025-05-27T09:53:48+01:00)

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