Source: https://tendernation.io/opportunities/01a13bb9-fac1-7244-8aff-1d2fcb41a9ea/provision-of-on-train-wi-fi-maintenance-and-software-support awarded GB direct award procedure # Provision of On Train Wi-Fi maintenance and software support [Northern Trains Limited](https://tendernation.io/buyers/northern-trains-limited) Estimated value Not stated Published 15 May 2025 Deadline Rolling deadline ## About this tender This contract covers the provision of On Train Wi-Fi (OTW) System Availability via an X6i router and Passenger Access Points in each train vehicle. The OTW is important to Northern's customers for utilising Wi-Fi on-board however it is also needed for a range of other critical services including Closed Circuit Television (CCTV), Electronic Point of Sale (EPOS), Remote Condition Monitoring (RCM), and Passenger Information System (PIS) that are required to operate the trains in passenger services in line with ORR regulations. The agreement covers provisions of supplying/ overhauling/ maintaining the hardware that was installed across the 260 units however the largest proportion of ongoing costs with the supplier is for the back-office and hosting support. This Backoffice support covers 24/7 monitoring of the OTW and the support systems that hang off the OTW. The requirements for this monitoring are in line with the following; - for P1 Digital Train Incidents, promptly (and in any event within thirty (30) minutes after discovery of a Digital Train Incident) notify the Company's Onboard Systems On-Call representative by calling the central number to notify the Company of the P1 Digital Train Incident - For P2, P3 and P4 Digital Train Incidents, promptly (and in any event within thirty (30) minutes after discovery of a Digital Train Incident) notify by email to the Company's points of contacts. - if the Digital Train Incident relates to a Connected Onboard System, the Contractor shall notify the supplier of the Connected Onboard System about any Digital Train Incident discovered during the monitoring promptly (and in any event within thirty (30) minutes after discovery of a Digital Trian Incident). Read full description Source Find a Tender (UK) · Notice ocds-h6vhtk-0513bc-2025-05-15T15:07:37+01:00 [View official notice](https://www.find-tender.service.gov.uk/Notice/ocds-h6vhtk-0513bc-2025-05-15T15:07:37+01:00) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free](https://tendernation.io/register) [Buyer profile Northern Trains Limited: past awards and live tenders](https://tendernation.io/buyers/northern-trains-limited) ## More tenders like this [Cochlear Implants · The Common Services Agency (more commonly known as Public Services Delivery Scotland) (PSD Scotland) · 31 days left · 19 Nov 2026](https://tendernation.io/opportunities/01a1599c-c8ee-7311-a960-2c841b8ccbb0/cochlear-implants) [Supply of Paint and Consumables - Selhurst Depot · Thameslink Southern Great Northern Limited (TSGN) · 65 days left · 23 Dec 2026](https://tendernation.io/opportunities/01a1599c-c917-7350-8f5d-c9d3b15bb2a8/supply-of-paint-and-consumables-selhurst-depot) [Preventative and Reactive Fire Alarm And Associated Systems Maintenance · Northumbria Healthcare Facilities Management · 38 days left · 27 Nov 2026](https://tendernation.io/opportunities/01a1599c-c982-7227-b1d3-831bbdbff6bd/preventative-and-reactive-fire-alarm-and-associated-systems-maintenance) [Delivery and supply of 11 Hoists · North East London NHS Foundation Trust · 13 days left · 2 Nov 2026](https://tendernation.io/opportunities/01a1599c-c9a1-7022-be69-dade0279382a/delivery-and-supply-of-11-hoists) [Procurement for Communal Cleaning, Grounds Maintenance and Window Cleaning in Central and East of England (Habinteg)(Split into Lots) · Habinteg Housing Association Limited · 36 days left · 25 Nov 2026](https://tendernation.io/opportunities/01a1599c-c9d7-7053-92b2-88d12b254b3e/procurement-for-communal-cleaning-grounds-maintenance-and-window-cleaning-in-ce) [Boiler Replacement Scheme · West Yorkshire Fire and Rescue Authority · 59 days left · 18 Dec 2026](https://tendernation.io/opportunities/01a1599c-ca0f-7129-83ab-7f5da966bec5/boiler-replacement-scheme)