Source: https://tendernation.io/opportunities/01a13bb8-ec4f-7349-b1cc-747185535810/008695-customer-contact-centre-through-digital-and-omni-channel awarded GB negotiated without publication procedure # 008695 - Customer Contact Centre through digital and omni-channel [Newcastle City Council](https://tendernation.io/buyers/newcastle-city-council) Pays 94% within 30 days Estimated value Not stated Published 29 Apr 2025 Deadline Rolling deadline ## About this tender A Market Engagement Exercise was carried out as our current telephony platform does not meet our current or future needs and is driving costly support arrangements. Calls dropping audio problems and the inability to transfer some calls. The Market Engagement reviewed other available products and one solution fitted NCC needs for now and the future. A direct award to AWS was granted via the Yorkshire Procurement Organisation (YPO) Framework 1126 - Cloud Services, AI, Data Centre Management and Transformation Solutions, Lot 1 - Cloud Hosting Services. This solution is fully compliant with procurement regulations (PCR 2015) and offers a compliant route to market. We reviewed YPO 1126 framework and AWS provided the most competitive solution. ## CPV classification Other community, social and personal services Communication and multimedia software package Source Find a Tender (UK) · Notice ocds-h6vhtk-0508ef-2025-04-29T11:06:11+01:00 [View official notice](https://www.find-tender.service.gov.uk/Notice/ocds-h6vhtk-0508ef-2025-04-29T11:06:11+01:00) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free](https://tendernation.io/register) [Buyer profile Newcastle City Council: past awards and live tenders](https://tendernation.io/buyers/newcastle-city-council) [Sector More Other community & personal services tenders](https://tendernation.io/sectors/community-personal-services) ## More tenders like this [Washing and dry-cleaning services – Accord-cadre à bons de commande de prestations de location, entretien et gestion du linge · Cias Terres de Maurienne - Ehpad Bel'fontaine · 32 days left · 20 Nov 2026](https://tendernation.io/opportunities/01a156a9-7395-73b9-a765-1db7e6dd00b5/france-washing-and-dry-cleaning-services-accord-cadre-a-bons-de-commande-de) [Miscellaneous services – Servizio Reception Welcome Desk · Freie Universität Bozen · 32 days left · 20 Nov 2026](https://tendernation.io/opportunities/01a156a9-8b73-7187-9c80-2908f2993434/italy-miscellaneous-services-servizio-reception-welcome-desk) [Home-help services – Udbud af helhedspleje og hjemmepleje til borgere i eget hjem i Vejle Kommune · Vejle Kommune · 32 days left · 20 Nov 2026](https://tendernation.io/opportunities/01a156a9-a425-7319-a433-bf67841eb48a/denmark-home-help-services-udbud-af-helhedspleje-og-hjemmepleje-til-borgere) [Washing and dry-cleaning services – Gordijnenreiniging · Academisch Ziekenhuis Maastricht · 44 days left · 2 Dec 2026](https://tendernation.io/opportunities/01a156a9-6fdc-7172-8048-7acdb8f50a37/netherlands-washing-and-dry-cleaning-services-gordijnenreiniging) [Washing and dry-cleaning services – Udbud på vask, leje og levering af Linned · Fællesudbud Sjælland · 39 days left · 27 Nov 2026](https://tendernation.io/opportunities/01a156a9-8b49-7299-bcbf-f1da15517b5e/denmark-washing-and-dry-cleaning-services-udbud-pa-vask-leje-og-levering-af) [Miscellaneous services – Servicio de Modelos en Vivo para la Facultad de Bellas Artes de la Universidad de Sevilla. · Rectorado de la Universidad de Sevilla · 15 days left · 3 Nov 2026](https://tendernation.io/opportunities/01a156a9-8b94-721a-8e8e-f04ca7219006/spain-miscellaneous-services-servicio-de-modelos-en-vivo-para-la-facultad-de)