Source: https://tendernation.io/opportunities/01a13bb8-c60f-73ef-ab66-5a633530d8d8/ict-managed-service awarded GB open procedure Suitable for SMEs # ICT Managed Service [North Star Housing Group](https://tendernation.io/buyers/north-star-housing-group) Estimated value £1,800,000 Published 2 Oct 2025 Deadline Closed 3 Jul 2025 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Buyer says suitable for VCSEs The buyer ticked “suitable for voluntary, community and social enterprises” on the notice. - Open procedure Anyone can submit a full tender; there is no shortlisting stage. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender North Star Housing Group is seeking to appoint a Managed Service Partner (MSP) to provide and support core ICT infrastructure and networks. North Star's current managed service contract terminates in mid-February 2026 and its architecture was designed around a legacy co-location data centre and MPLS network design. Over recent years, North Star has adopted a "Cloud First" strategy for the delivery of its ICT services and many of its legacy systems are now delivered as Software as a Service (SaaS) solutions. A small number of applications remain to be hosted by the appointed MSP, and these will potentially further reduce during the contract term as further hosted applications are replaced by SaaS solutions The MSP will be required to support North Star's delivery of services to its headquarters in Stockton-on-Tees and eight smaller sites in the region, although it is envisaged that the MSP will deliver a significant amount of service remotely and limited attendance at North Star premises may be required. Note that visits to staff homes or partner locations will not be required and that supply, support and logistics for end-user devices is not in-scope. The scope of the MSP contract includes: - Strategic Architecture - Hosting - Wide Area Networks - Local Wired and Wireless Area Networks - Second- and Third-Line Service Desk - Security including Firewall Management - Patching - Backup - Business Continuity - End-User Device Services (limited to provision of thin-client desktop, e.g. Citrix) - Account Management - Monthly Service Reports and Meetings - Onboarding of Services - Rate Card for ad-hoc work ### Total value (estimated) £1,800,000 excluding VAT £2,160,000 including VAT Above the relevant threshold ### Contract dates (estimated) 15 February 2026 to 15 February 2029 Possible extension to 15 February 2032 6 years, 1 day Description of possible extension: 15 February 2026 to 14 February 2029 3 years Possible extension to 14 February 2032 at North Star's sole discretion Read full description ## CPV classification Computer platforms Information technology services System and support services Source Find a Tender (UK) · Notice ocds-h6vhtk-050613-2025-10-02T11:25:21+01:00 [View official notice](https://www.find-tender.service.gov.uk/Notice/ocds-h6vhtk-050613-2025-10-02T11:25:21+01:00) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free](https://tendernation.io/register) [Buyer profile North Star Housing Group: past awards and live tenders](https://tendernation.io/buyers/north-star-housing-group) [Sector More Office & computing equipment tenders](https://tendernation.io/sectors/office-computing-equipment) ## More tenders like this [Super computer – Real-time Power System Simulation Platform · Rise Research Institutes of Sweden AB · 29 days left · 16 Nov 2026](https://tendernation.io/opportunities/01a15183-07fa-73d3-a4d2-21a45e769ff0/sweden-super-computer-real-time-power-system-simulation-platform) [Luncheon vouchers – Fourniture et gestion de titres de paiement et de dispositifs d'avantages au profit des bénéficiaires de la CANUT · CANUT · 33 days left · 20 Nov 2026](https://tendernation.io/opportunities/01a15183-0a0c-723a-aed7-24a67f127ff0/france-luncheon-vouchers-fourniture-et-gestion-de-titres-de-paiement-et-de-d) [Printers and plotters – Printrar 2026 ny · Enköpings Kommun · 29 days left · 16 Nov 2026](https://tendernation.io/opportunities/01a15183-8907-722b-a402-4b2750ac4f91/sweden-printers-and-plotters-printrar-2026-ny) [Toner for laser printers/fax machines – Sukcesywna dostawa materiałów eksploatacyjnych do drukarek, kopiarek, urządzeń wielofunkcyjnych w 2027 r. · Miasto Łódź - Urząd Miasta Łodzi · 25 days left · 12 Nov 2026](https://tendernation.io/opportunities/01a15183-b8e1-71fa-a216-170bec31d1ee/poland-toner-for-laser-printersfax-machines-sukcesywna-dostawa-materialow-e) [Computer storage units – Disky do diskového pole · Nemocnice Pelhřimov, příspěvková organizace · 29 days left · 16 Nov 2026](https://tendernation.io/opportunities/01a15183-7571-7300-8cf6-27681261cd4a/czechia-computer-storage-units-disky-do-diskoveho-pole) [Redundant Array of Independent Disk (RAID) – Dostawa macierzy · Naukowa i Akademicka Sieć Komputerowa - Państwowy Instytut Badawczy · 8 days left · 26 Oct 2026](https://tendernation.io/opportunities/01a15183-1136-738d-b40c-651e24bbd4a1/poland-redundant-array-of-independent-disk-raid-dostawa-macierzy)