Source: https://tendernation.io/opportunities/01a13bb8-89e9-7084-ab98-1bdd3fbed9e8/establishment-and-management-of-water-industry-consumer-panels-in-england-and-wa

awarded GB open procedure Suitable for SMEs

# Establishment and Management of Water Industry Consumer Panels in England and Wales

[Consumer Council for Water](https://tendernation.io/buyers/consumer-council-for-water)

Open field

Estimated value

£7,903,000

Published

7 Nov 2025

Deadline

Closed

16 Jun 2025

## Who can bid

- Buyer says suitable for SMEs

    The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid.
- Buyer says suitable for VCSEs

    The buyer ticked “suitable for voluntary, community and social enterprises” on the notice.
- Open procedure

    Anyone can submit a full tender; there is no shortlisting stage.

[More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses)

## About this tender

CCW intends to appoint a Supplier to establish, manage and operate 16 independent water industry consumer panels across England and Wales; one panel for each water company in accordance with the Water (Special Measures) Act 2025 . These panels will consist of domestic water and wastewater consumers. They will be used to provide regular feedback on the performance of water companies and other issues of concern to water consumers such as value for money, billing, environmental concerns and support for vulnerable consumers. The panels will engender an understanding of consumer's views on issues of concern to domestic water consumers and identify service improvements consumers want from water companies.

## CPV classification

Research services

Source

Find a Tender (UK) · Notice ocds-h6vhtk-0506ed-2025-11-07T15:52:50Z

[View official notice](https://www.find-tender.service.gov.uk/Notice/ocds-h6vhtk-0506ed-2025-11-07T15:52:50Z)

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