Source: https://tendernation.io/opportunities/01a13bb8-5757-70f8-abff-94945374553d/prisoner-integrated-communications-service-pics-preliminary-market-engagemen pending GB open procedure Suitable for SMEs # Prisoner Integrated Communications Service (PICS) – Preliminary Market Engagement [Ministry of Justice](https://tendernation.io/buyers/ministry-of-justice) Estimated value £302,400,000 Published 16 Apr 2025 Deadline Rolling deadline ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Buyer says suitable for VCSEs The buyer ticked “suitable for voluntary, community and social enterprises” on the notice. - Open procedure Anyone can submit a full tender; there is no shortlisting stage. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender The Prisoner Integrated Communications Service (PICS) is to replace the current Prisoner Telephony Service (PTS) currently implemented across public prisons in England and Wales. The current PTS involves use of what are widely referred to as PIN phones - pay-phone devices, which are operated with a Personal Identification Number (PIN) linked to a specified prisoner’s account (instead of cash or a phonecard). A prisoner can only make calls to limited nominated numbers which are pre-vetted. This includes family, friends, legal representatives and the Samaritans. This service is currently provided to approximately 70,000 prisoners, through over 60,000 in-cell phones and 5,000 wing phones, across 109 public prisons in England and Wales. The service is critical for prisoners and prison staff as it contributes to wellbeing, rehabilitation, and supports discipline by enabling prisoners to maintain contact with key people such as friends, family and support services. The replacement PICS will provide prisoners in England and Wales with strictly monitored digital communication channels (voice, messaging & potentially in-cell video at a later date) via digital devices such as laptops or tablets (currently Launchpad laptops) to securely contact family and friends, legal contacts, prison officers and external organisations to support their overall wellbeing and rehabilitation. MoJ is in the process of defining its design for the future PICS and is seeking supplier insights and feedback for potential enhancement options that could be included in the proposed solution through preliminary market engagement. Read full description ## CPV classification Telecommunications system Mobile telephones Pay phone provider services IP telephone services Short Message Service (SMS) services Pre-paid phone card provider services Telecommunications network Communication land-line rental Telecommunications cable and equipment Source Find a Tender (UK) · Notice ocds-h6vhtk-050449-2025-04-16T16:13:02+01:00 [View official notice](https://www.find-tender.service.gov.uk/Notice/ocds-h6vhtk-050449-2025-04-16T16:13:02+01:00) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. 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