Source: https://tendernation.io/opportunities/01a13bb8-10fa-737b-8772-8d63e4b142a9/residential-digital-front-door-platform awarded GB open procedure Suitable for SMEs # Residential Digital Front Door Platform [Lancashire County Council](https://tendernation.io/buyers/lancashire-county-council) Estimated value Not stated Published 10 Sept 2025 Deadline Closed 9 May 2025 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Open procedure Anyone can submit a full tender; there is no shortlisting stage. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender A digital front door platform is designed to streamline and enhance the way residents and businesses interact with services that the Authority provides. The future platform will deliver the following strategic ambitions: - Easy, seamless experience whether engaging by phone, face to face, social media, AI chat or via a range of resident facing applications and forms. - Mobile friendly, easy access to advice, information, and support about our services at a time to suit our residents. - Opportunities to feedback about their digital journey and the design of our resident facing services. - An automated telephone payment system which allows users to make payments over the phone or online without needing to speak to an agent. - Receive a consistently effective digital service without having to tell us more than once. - Ability to capture nondigital interactions where residents have chosen to use non digital routes. - Real time access to updates about a service request. - Promotes an inclusive digital service. - Accessibility is embedded into the fabric of our solution so that residents with additional needs can engage with us digitally. - Seamless signposting to the wider local government community without having to understand the difference between county, district, or parish level services. - Ability to communicate in a non-English first language. - An effective, timely and empathic response to an enquiry or service request. - Assurance that information we hold is safe and secure. Read full description ## CPV classification Software package and information systems Source Find a Tender (UK) · Notice ocds-h6vhtk-0501f3-2025-09-10T17:09:52+01:00 [View official notice](https://www.find-tender.service.gov.uk/Notice/ocds-h6vhtk-0501f3-2025-09-10T17:09:52+01:00) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free](https://tendernation.io/register) [Buyer profile Lancashire County Council: past awards and live tenders](https://tendernation.io/buyers/lancashire-county-council) [Sector More Software packages & information systems tenders](https://tendernation.io/sectors/software-information-systems) ## More tenders like this [Preliminary Market Engagement - Corporate Enterprise Resource Planning (ERP) · North East Lincolnshire Borough Council · 21 days left · 9 Nov 2026](https://tendernation.io/opportunities/01a15410-bf5e-72d1-8225-fbabeaba595f/preliminary-market-engagement-corporate-enterprise-resource-planning-erp) [Servers – Dostawa serwerów do klastra wirtualizacyjnego · Politechnika Rzeszowska · 2 days left · 21 Oct 2026](https://tendernation.io/opportunities/01a15183-2e23-7066-ba48-4fc2a9243b50/poland-servers-dostawa-serwerow-do-klastra-wirtualizacyjnego) [License management software package – Dostawa licencji bezpieczeństwa do Systemu DNS · Poczta Polska S.A. · 16 days left · 3 Nov 2026](https://tendernation.io/opportunities/01a15183-20fa-7396-87e7-40ce84cb0f4d/poland-license-management-software-package-dostawa-licencji-bezpieczenstwa-d) [Security software package – Pořízení a implementace integrovaného řešení EDR/XDR a SIEM · Fakultní nemocnice Plzeň · 30 days left · 18 Nov 2026](https://tendernation.io/opportunities/01a15183-1e5d-73ea-989e-b9c221c4c490/czechia-security-software-package-porizeni-a-implementace-integrovaneho-rese) [Computer servers – „Dostawa serwerów komputerowych wraz z dedykowanymi kartami graficznymi dla Copernicus PL Sp. z o.o.” · Copernicus Podmiot Leczniczy Spółka Z Ograniczoną Odpowiedzialnością · 3 days left · 22 Oct 2026](https://tendernation.io/opportunities/01a15183-08e5-7339-9a05-be1adf5996b5/poland-computer-servers-dostawa-serwerow-komputerowych-wraz-z-dedykowanymi) [Software package and information systems – Datenerfassungssystem · Dataport AöR · 15 days left · 3 Nov 2026](https://tendernation.io/opportunities/01a15183-43c5-7007-89f5-0ea2d1525f27/germany-software-package-and-information-systems-datenerfassungssystem)