Source: https://tendernation.io/opportunities/01a13bb6-7cec-730f-874d-6943a3cbb74d/electronic-call-monitoring-system-notice

pending GB open procedure Suitable for SMEs

# Electronic Call Monitoring System Notice

[Stoke on Trent City Council](https://tendernation.io/buyers/stoke-on-trent-city-council)

Estimated value

£285,000

Published

12 Mar 2025

Deadline

Rolling deadline

## Who can bid

- Buyer says suitable for SMEs

    The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid.
- Buyer says suitable for VCSEs

    The buyer ticked “suitable for voluntary, community and social enterprises” on the notice.
- Open procedure

    Anyone can submit a full tender; there is no shortlisting stage.

[More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses)

## About this tender

Stoke-on-Trent City Council are preparing to initiate a procurement process for the future provision of services for Electronic Call Monitoring for Enablement.

Electronic call monitoring system provides home care agencies with the ability to record the times, locations and activities of all care worker visits, giving assurance that no visits were missed and helping to safeguard both clients and staff.

Our internal service is currently supporting clients overall, each of whom have access to emergency response and support services delivered between 7am-10.30pm, 365 days of the year.

We require a system that;

- monitors and schedules calls
- offers digital care planning, provides alerts to inform us of any issues with the carer
- Stores information relating to the client and staff. Training, Skills mix for each staff to ensure they are trained to attend the adults needs.
- Can interface with Liquid Logic
- Provides the licenses, with an adequate number of people who will need access

The council wishes to continue fulfilling its current services to the same high standard, though recognises the need to engage with the innovative providers within the market to better understand the wider offer which may be available in an ever-developing digital service area.

If you are interested in any further discussions regarding this notice, please contact , with the reference 'Electronic Call Monitoring System Notice' where additional details can be discussed.

Read full description

## CPV classification

Patient-monitoring system Emulation software package Supporting and auxiliary transport services; travel agencies services

Source

Find a Tender (UK) · Notice ocds-h6vhtk-04ec3d-2025-03-12T14:48:43Z

[View official notice](https://www.find-tender.service.gov.uk/Notice/ocds-h6vhtk-04ec3d-2025-03-12T14:48:43Z)

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