Source: https://tendernation.io/opportunities/01a13bb5-a1d9-72d7-8245-50746e1228f4/contact-centre-services

awarded GB restricted procedure

# Contact Centre Services

[Kent County Council](https://tendernation.io/buyers/kent-county-council)

Estimated value

Not stated

Published

19 Dec 2025

Deadline

Closed

19 Mar 2025

## About this tender

Kent County Council have appointed Capita Business Services Ltd as the provider for SC230157 - Contact Centre Services on a four year contract, commencing on 1st April 2026, with an optional 3 year extension available.

Capita will deliver a high quality, value for money and efficient contact centre service to the residents of Kent. These services will include:

- 24 hours, 7 days a week service provision (essential provision only Out of Hours)
- key telephony services for KCC's customer contacts
- Emergency calls
- Harnessing technology to enable customers to self-serve or reach their outcome in the quickest possible way

## CPV classification

Call centre

Source

Find a Tender (UK) · Notice ocds-h6vhtk-04e286-2025-12-19T14:35:28Z

[View official notice](https://www.find-tender.service.gov.uk/Notice/ocds-h6vhtk-04e286-2025-12-19T14:35:28Z)

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