Source: https://tendernation.io/opportunities/01a13bb5-989c-7179-be13-b1fd36f70707/co0591-enterprise-service-management-solution awarded GB open procedure Suitable for SMEs # CO0591 Enterprise Service Management Solution [Essex County Council](https://tendernation.io/buyers/essex-county-council) Estimated value £1,725,000 Published 19 Feb 2025 Deadline Closed 21 Mar 2025 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Open procedure Anyone can submit a full tender; there is no shortlisting stage. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender The Authority is seeking to procure a commercial off the shelf Enterprise Service Management Solution. The Technical Requirement Document and Specification have been based on a review of the existing solution as well as, high-level and detailed requirements captured in workshops and meetings with internal business representatives and IT subject matter experts.\\r \\r The purpose of this requirement is to ensure that the Authority is supported by the best technology in its day to day operations. The Solution must be intuitive and easy for both service providers and self-service users whilst enabling efficiencies and improvements through automation and integration.\\r \\r The Authority requires a customer-focused and commercially aware service management approach which will enhance the overall experience for all employees, enabling them to realise business outcomes with fewer IT-related or service limitations.\\r \\r The ESM Solution will have a rolling contract term with a minimum 5-year period, with the option to terminate the contract following a 2-year notice period. The earliest the 2-year notice period can be implemented is from year 3 and at any point after this time period. The 2-year notice period allows for procurement and implementation of a new Solution. \\r \\r Estimated value is for definitive term of 5 years.\\r \\r No variants or options will be accepted. \\r \\r For this tender the Authority will be using the ProContract (aka Due North) eSourcing portal [procontract.due-north.com](https://procontract.due-north.com) ([procontract.due-north.com](https://procontract.due-north.com)) throughout the procurement process, and all communications with Essex County Council relating to this procurement exercise must be via the portal's messaging system. Supplier registration on the portal is free of charge and can be done via: [procontract.due-north.com](https://procontract.due-north.com/) ([procontract.due-north.com/)./r](https://procontract.due-north.com/%29.%5Cr) \\r The reference and title of this procurement in ProContract is DN760385 CO0591 Enterprise Service Management Solution. \\r \\r It is recommended that any bidder not already registered on the ProContract eSourcing portal, register at the earliest opportunity. The Council reserves the right to amend timescales for any reason and change the evaluation criteria where necessary for example if there are genuine omissions or mistakes. We also reserve the right to cancel the procurement exercise and/or not to award all or part of a contract. The Council will not be responsible for any costs incurred by bidders in relation to this procurement exercise. Read full description ## CPV classification IT services: consulting, software development, Internet and support Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/f1d48d02-d8cf-4c85-9342-b53258396534) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. 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