Source: https://tendernation.io/opportunities/01a13bb4-ca5b-719b-a581-838353415be7/p2185-mediation-services-for-social-housing-tenants-and-housing-options closed GB open procedure Suitable for SMEs # P2185 - Mediation services for social housing tenants and housing options [Birmingham City Council](https://tendernation.io/buyers/birmingham-city-council) Incumbent usually keeps it Estimated value £600,000 Published 27 Jan 2025 Deadline Closed 26 Feb 2025 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Buyer says suitable for VCSEs The buyer ticked “suitable for voluntary, community and social enterprises” on the notice. - Open procedure Anyone can submit a full tender; there is no shortlisting stage. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender The Council wishes to establish a Contract for the provision mediation services for social housing tenants and housing options. The aim of the service is to contribute to city housing and Housing Options priorities of investigating complaints of Anti-Social Behaviour (ASB) in an impartial and professional manner in accordance with the respective ASB Policy and Procedure. We are providing victims and perpetrators of ASB, tools and support in order to explore root causes through an impartial third party who specialise in mediation and specialist coaching support to residents to reach an agreed set of actions to resolve or mitigate any issues. It will encourage resolution of family disputes and preventing family and friend exclusion from accommodation and working with landlords to resolve non-crime related Anti-social Behaviour complaints and breached of Conditions of Tenancy. There is a requirement for: o Mediation Services for Social Housing Tenants as part of its overall approach in resolving non-crime related Anti-Social Behaviour complaints, neighbour disputes, and breaches of the Conditions of Tenancy. o Mediation Services for Housing Options customers as part of its overall approach in preventing homelessness, by resolving family disputes and preventing family and friend exclusion from accommodation and working with landlords to resolve non-crime related Anti-social Behaviour complaints and breached of Conditions of Tenancy. The Contract will last for 2 years commencing on 1st April 2025, with an option to extend for a further period of 2 years, subject to satisfactory performance and budgetary availability. The contract will be awarded to a single provider. The Council will be using its free to use e-tendering system (in-tend) for the administration of this procurement process and potential suppliers must register with the system to be able to express an interest. If you wish to express an interest in this opportunity please click on the following link to access [in-tendhost.co.uk/birminghamcc](https://in-tendhost.co.uk/birminghamcc/) and submit your details to register. You will then be sent details on how to log on which will enable you to download all relevant Invitation to Tender (ITT) documentation. If you are unable to register with In-tend or have any questions or problems on how to use this web site please either email us at: Your completed tender submission should be returned by noon on 26th February 2025 via the 'in-tend' system [in-tendhost.co.uk/birminghamcc](https://in-tendhost.co.uk/birminghamcc) Additional information: If you are interested in tendering please click on the following link to access Birmingham City Council's tender Portal. Delivery Notes ### Birmingham Is a Recurrent Procurement Type? : No Read full description ## CPV classification Provision of services to the community Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/695dd36c-57fa-4da6-8006-914f860298ca) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. 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