Source: https://tendernation.io/opportunities/01a13bb1-c0b7-7072-bc41-e6f36cce570c/scotrail-customer-contact-centre

awarded GB restricted procedure

# ScotRail Customer Contact Centre

[ScotRail Trains Limited](https://tendernation.io/buyers/scotrail-trains-limited)

Estimated value

Not stated

Published

14 Nov 2025

Deadline

Closed

3 Apr 2024

## Who can bid

- Split into 3 lots

    You can usually bid for just the lots you can deliver.

## About this tender

ScotRail is awarding this previously advertised and now complete procurement procedure for a fully managed customer contact centre. The scope of the contact centre is to provide a direct route for our customers to contact us via various methods including phone, email, letter and web support. The centre will support general enquiries, complaints, telesales, delay repay with the option to include passenger assist and web support services in the future

## CPV classification

Call centre Telephone operator services Telephone-answering services Office-support services Payroll management services

Source

Find a Tender (UK) · Notice ocds-h6vhtk-03f5ae-2025-11-14T13:03:54Z

[View official notice](https://www.find-tender.service.gov.uk/Notice/ocds-h6vhtk-03f5ae-2025-11-14T13:03:54Z)

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