Source: https://tendernation.io/opportunities/01a13bb1-5ecf-726d-88ee-6b0a96d78237/supply-installation-maintenance-and-support-of-smart-ticketing-machines-v2-ref

awarded GB restricted procedure

# Supply, Installation, Maintenance and Support of Smart Ticketing Machines v2 Reference number

[London North Eastern Railway Limited](https://tendernation.io/buyers/london-north-eastern-railway-limited)

Estimated value

£7,000,000

Published

9 Dec 2025

Deadline

Closed

25 Nov 2024

## About this tender

This tender is for the replacement of Ticket Vending Machines (TVMs) at LNER that sit within our station environment. We are looking to replace 87 (+ or - 20% as a range on this figure) incumbent devices with new multi-functional retail devices that will be known as Smart Ticketing Machines (STMs), to service our customers' needs today and in the future. We want to improve the customer experience, less clicks, less stress, happier customers and empowered colleagues. We are looking to utilise improvements in technology to ensure our new devices can add more value to stations going beyond just retailing tickets. We want to have digital screens capable of retailing tickets as well as offering multi-functionality. This will include an opportunity to display advertising and marketing materials, customer information and disruption information. These devices will possess the opportunity to link into other projects whether it be wayfinding, British sign language or other LNER led digital projects.

## CPV classification

Ticket-issuing machines Vending machines Maintenance and repair of ticket-issuing machinery

Source

Find a Tender (UK) · Notice ocds-h6vhtk-03593b-2025-12-09T16:47:43Z

[View official notice](https://www.find-tender.service.gov.uk/Notice/ocds-h6vhtk-03593b-2025-12-09T16:47:43Z)

Never miss a tender like this again

Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start.

[Track tenders free](https://tendernation.io/register)

[Buyer profile London North Eastern Railway Limited: past awards and live tenders](https://tendernation.io/buyers/london-north-eastern-railway-limited) [Sector More Office & computing equipment tenders](https://tendernation.io/sectors/office-computing-equipment)

## More tenders like this

[Computer equipment and supplies – ICT Hardware · Gemeente Amersfoort · 23 days left · 11 Nov 2026](https://tendernation.io/opportunities/01a156a9-f2b3-728d-8aa5-777a69a38a67/netherlands-computer-equipment-and-supplies-ict-hardware) [Portable computers – Aukšto našumo nešiojami kompiuteriai (I pirkimo objekto dalis) · VĮ Registrų centras (PV) · 15 days left · 3 Nov 2026](https://tendernation.io/opportunities/01a156a9-6399-717a-90eb-1002f38cf6f1/lithuania-portable-computers-auksto-nasumo-nesiojami-kompiuteriai-i-pirkimo) [Stationery – Lietvedības piederumu komplektu lauka apstākļiem ADMIN iegāde · Valsts aizsardzības loģistikas un iepirkumu centrs · 56 days left · 14 Dec 2026](https://tendernation.io/opportunities/01a156a9-e667-71f7-a357-017a901b8869/latvia-stationery-lietvedibas-piederumu-komplektu-lauka-apstakliem-admin-ieg) [Computer platforms – 2026\_PAAP\_010 soluție unificată de detecție și mitigare a vulnerabilităților · Ministerul Finanțelor · 35 days left · 23 Nov 2026](https://tendernation.io/opportunities/01a156a9-f653-7275-aa7d-e1d5148054d8/romania-computer-platforms-2026-paap-010-solutie-unificata-de-detectie-si-mi) [Paper stationery and other items – Доставка на канцеларски материали и офис консумативи за нуждите на Община Несебър и второстепенните разпоредители по обособени позиции · ОБЩИНА НЕСЕБЪР · 30 days left · 18 Nov 2026](https://tendernation.io/opportunities/01a156a9-6238-7308-bb10-e99c0a17193c/bulgaria-paper-stationery-and-other-items-dostavka-na-kancelarski-materiali) [Personal identification accessories – Tunnuslevyt 2027 - 2030 · Puolustusvoimien logistiikkalaitos · 35 days left · 23 Nov 2026](https://tendernation.io/opportunities/01a156a9-7000-733c-a326-cb067686ebb5/finland-personal-identification-accessories-tunnuslevyt-2027-2030)