Source: https://tendernation.io/opportunities/01a13bb1-2302-7149-90f4-c601ba1a95f0/contact-centres-and-business-services awarded GB open procedure # Contact Centres and Business Services [The Minister for the Cabinet Office acting through Crown Commercial Service](https://tendernation.io/buyers/the-minister-for-the-cabinet-office-acting-through-crown-commercial-service) Estimated value £3,500,000,000 Published 8 Apr 2025 Deadline Closed 4 May 2021 ## Who can bid - Split into 3 lots You can usually bid for just the lots you can deliver. - Sets up a framework Winning a place does not guarantee work: contracts are awarded later as call-offs, and the list usually stays closed for years. - Open procedure Anyone can submit a full tender; there is no shortlisting stage. ## About this tender Crown Commercial Service (CCS) intended to establish a framework agreement for the provision of outsourced contact centre services, shared services and operational business process services. The framework will be used by UK Central Government and wider public sector organisations. Buyers will include, but are not limited to, Central Government departments and their agencies, non-departmental public bodies, devolved administrations, NHS bodies, local authorities, police, voluntary sector, charities and private sector organisations procuring on behalf of these bodies. The framework has 2 lots: - Lot 1 Contact Centres – for the provision of contact centres servicing citizen and industry engagement with the public sector. - Lot 2 Business Services – for the provision of financial accounting, HR, payroll, and source-to-pay business services. ## CPV classification Administration services Supporting services for the government Advertising and marketing services Advertising services Advertising consultancy services Advertising campaign services Marketing services Direct marketing services Promotional services Customer services Business transaction and personal business software package Time accounting or human resources software package Enterprise resource planning software package Sales, marketing and business intelligence software package Administrative services for business operations General personnel services for the government Accounting, auditing and fiscal services Accounting and auditing services Source Find a Tender (UK) · Notice ocds-h6vhtk-02a266-2025-04-08T15:23:27+01:00 [View official notice](https://www.find-tender.service.gov.uk/Notice/ocds-h6vhtk-02a266-2025-04-08T15:23:27+01:00) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free](https://tendernation.io/register) [Buyer profile The Minister for the Cabinet Office acting through Crown Commercial Service: past awards and live tenders](https://tendernation.io/buyers/the-minister-for-the-cabinet-office-acting-through-crown-commercial-service) [Sector More Public administration & defence services tenders](https://tendernation.io/sectors/public-administration-defence) ## More tenders like this [Administrative educational services – V/GF/2026/17/BT2028 · Institut zur Qualitätsentwicklung im Bildungswesen - Wissenschaftliche Einrichtung der Länder an der Humboldt-Universität zu Berlin e. 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