Source: https://tendernation.io/opportunities/01a13bb0-649e-71fe-87aa-e954b8cfccf7/service-desk-telephone-support-shared-technology-services awarded GB open procedure Suitable for SMEs # Service Desk Telephone Support - Shared Technology Services [London Borough of Brent](https://tendernation.io/buyers/london-borough-of-brent) Estimated value £200,000 to £396,664 Published 25 Nov 2024 Deadline Closed 30 Dec 2024 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Buyer says suitable for VCSEs The buyer ticked “suitable for voluntary, community and social enterprises” on the notice. - Open procedure Anyone can submit a full tender; there is no shortlisting stage. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender On behalf of Shared Technology Services, London Borough of Brent is seeking tenders via an Open procedure for Service Desk Telephone Support on 24 x 7 x 365 basis. It is mandatory for Shared Technology Services to have service desk telephone support on 24 x 7 x 365 basis. The anticipated delivery date will be 1st April 2025. The proposed contract term is 1 year, + 1 year extension. The requirement is to provide a first-line telephone support service for the three council partners (London Borough of Brent, London Borough of Lewisham and London Borough of Southwark) and the LGA to run alongside the STS onsite, UAT and central service desk teams. Shared Technology Services (STS) provides IT infrastructure management and support to three partner councils, namely the London Boroughs of Brent, Lewisham and Southwark. Additional supported services include networks, messaging and collaboration services, support for end-user devices such as laptops, tablets and mobile phones, as well as providing the service desk to resolve IT-related incidents and requests. The three partner councils that provide governance over STS are Brent, Lewisham and Southwark, as set out in the Inter Authority Agreement (IAA). Brent is the lead council in the respect that it is the employer for all officers within STS and also carries out procurements and contracts on behalf of STS. The services provided by STS include the procurement and management of IT related services for each of the three councils. The procurement is undertaken in accordance with the Procurement Protocols in the IAA. Read full description ## CPV classification IT services: consulting, software development, Internet and support Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/c36230ac-4e3f-4064-85d8-fb48328d693c) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free](https://tendernation.io/register) [Buyer profile London Borough of Brent: past awards and live tenders](https://tendernation.io/buyers/london-borough-of-brent) [Sector More IT services tenders](https://tendernation.io/sectors/it-services) ## More tenders like this [Cultural Host request · Borough of Telford & Wrekin · 9 days left · 26 Oct 2026](https://tendernation.io/opportunities/01a14571-3c19-7359-b18f-0e67f8b54071/cultural-host-request) [Application service providers – Zakup i wdrożenie systemu finansowo-księgowego · Bankowy Fundusz Gwarancyjny · 58 days left · 15 Dec 2026](https://tendernation.io/opportunities/01a1420f-ff2b-7194-a263-f2f8d4200093/poland-application-service-providers-zakup-i-wdrozenie-systemu-finansowo-ksi) [IT services: consulting, software development, Internet and support – EU aanbesteding Applicatie schuldhulpverlening · Gemeente Helmond · 18 days left · 5 Nov 2026](https://tendernation.io/opportunities/01a1420f-fc91-72ad-925c-d039c10b909c/netherlands-it-services-consulting-software-development-internet-and-suppor) [Recuritment of 3(Three) Senior Full-Stack Software Engineers for EARDIP PIU, MInT · Ministry of Innovation and Technology · 12 days left · 29 Oct 2026](https://tendernation.io/opportunities/01a14db4-0886-72d6-b6ae-a98403a767f3/recuritment-of-3three-senior-full-stack-software-engineers-for-eardip-piu-min) [Recruitment of Junior Information Systems / IT Assistant · Ministry of Environment and Urbanization GDCA · 13 days left · 30 Oct 2026](https://tendernation.io/opportunities/01a14db4-0902-7278-a6b2-3a2b4c1de9ef/recruitment-of-junior-information-systems-it-assistant) [IT services: consulting, software development, Internet and support – Integrale ICT-dienstverlening · Stichting TWijs · 37 days left · 24 Nov 2026](https://tendernation.io/opportunities/01a1420f-fe6a-7260-a422-f753c49297e2/netherlands-it-services-consulting-software-development-internet-and-suppor)