Source: https://tendernation.io/opportunities/01a13bab-7cf9-73bf-864d-dd2907d540ea/pan3048-emergency-repairs-call-handling-service closed GB open procedure Suitable for SMEs # PAN3048 - Emergency Repairs Call Handling Service [Leicester City Council](https://tendernation.io/buyers/leicester-city-council) Estimated value £300,000 Published 10 Jun 2024 Deadline Closed 11 Jul 2024 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Buyer says suitable for VCSEs The buyer ticked “suitable for voluntary, community and social enterprises” on the notice. - Open procedure Anyone can submit a full tender; there is no shortlisting stage. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender Leicester City Council invites Tenders for the provision of Emergency Repairs Call Handling Service. This is a competitive procurement conducted in accordance with Regulation 27 the 'Open Procedure' under the Public Contracts Regulations 2015. The services required are the handling of all of the Authority's Housing Divisions emergency repairs calls received on the tenant's emergency repairs telephone number. The Service Provider will be required to identify genuine emergency calls, log an emergency repair job on the Authority's IT system, and issue the job to an Emergency Repair Operative using the Authority's work scheduling system, following the required operational procedures. Average annual call volumes are 18,000 calls received with 9,600 calls requiring an emergency repairs job to be raised and issued to an operative. The proposed Contract will be for three years with an option to extend for a period or periods totalling no more than a further two years. We anticipate awarding to a single Service Provider. Tender documents can be viewed at the following: [procontract.due-north.com/Procurer/Advert/View](https://procontract.due-north.com/Procurer/Advert/View?advertId=054d2252-2427-ef11-812c-005056b64545&fromAdvertEvent=True) ## CPV classification Real estate services Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/f7649487-ac98-4acb-959c-9c36f66b30f4) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free](https://tendernation.io/register) [Buyer profile Leicester City Council: past awards and live tenders](https://tendernation.io/buyers/leicester-city-council) [Sector More Real estate services tenders](https://tendernation.io/sectors/real-estate-services) ## More tenders like this [Building sale or purchase services – prestation de commercialisation, montage d’operations, et d’accompagnement au pret bancaire (vente EN LOT) · GIE Services Clients - CDC Habitat · 34 days left · 23 Nov 2026](https://tendernation.io/opportunities/01a156aa-00e5-7027-99bf-b9900b4f7139/france-building-sale-or-purchase-services-prestation-de-commercialisation-m) [Real estate services – DIAGNOSTICS IMMOBILIER REL · 3F Notre Logis · 31 days left · 20 Nov 2026](https://tendernation.io/opportunities/01a156a9-8ad9-71cc-a989-f7d8f4914e16/france-real-estate-services-diagnostics-immobilier-rel) [Property management services of real estate on a fee or contract basis – Isännöintipalveluiden hankinta · Hangon kaupunki · 27 days left · 16 Nov 2026](https://tendernation.io/opportunities/01a156a9-635e-7271-832d-6938ff193e22/finland-property-management-services-of-real-estate-on-a-fee-or-contract-basis) [Housing Site Identification, Landowner Engagement and Consultancy Services. · Chelmsford City Council · 27 days left · 16 Nov 2026](https://tendernation.io/opportunities/01a15408-95e0-7222-9afc-7a4eb92afb30/housing-site-identification-landowner-engagement-and-consultancy-services) [Non-residential property services – Tehnohooldusteenuse tellimine Läänemaa objektidele (2027 ) tavatehnohooldus · Riigi Kinnisvara Aktsiaselts · 34 days left · 23 Nov 2026](https://tendernation.io/opportunities/01a15183-bab9-73ee-8079-c050be4b1d5f/estonia-non-residential-property-services-tehnohooldusteenuse-tellimine-laan) [Real estate services – Wykonanie operatów szacunkowych dla nieruchomości gruntowych na potrzeby postępowań administracyjnych prowadzonych w celu ustalenia wysokości odszkodowań za grunty pod drogi publiczne lub pod linie kolejowe (umowa ramowa) · Miasto Stołeczne Warszawa · 28 days left · 17 Nov 2026](https://tendernation.io/opportunities/01a15183-66ca-72bb-94ae-d4e2c91a76e2/poland-real-estate-services-wykonanie-operatow-szacunkowych-dla-nieruchomosc)