Source: https://tendernation.io/opportunities/01a13ba9-e4fc-7357-b943-7d178da822f5/service-desk-digital-workplace-transformatiojn closed GB open procedure # Service Desk & Digital Workplace Transformatiojn [National Grid UK Limited](https://tendernation.io/buyers/national-grid-uk-limited) Estimated value US$51,000,000 Published 12 Apr 2024 Deadline Closed 26 Apr 2024 ## Who can bid - Split into 4 lots You can usually bid for just the lots you can deliver. - Open procedure Anyone can submit a full tender; there is no shortlisting stage. ## About this tender for provision of Service Desk & Digital Workplace Transformation Services across 4 Lots: - Unified Digital Support & Governance - Cross-Trained L2 and Advanced Specialist Operations - Modernized Print Management - Efficient Device Procurement and Lifecycle Management National Grid's mission is to adopt a consolidated approach, in which one supplier offers a comprehensive solution that seamlessly oversees Unified Digital Support & Governance from inception to completion. By embracing this approach, we aim to enhance accountability across multiple workstreams, scope components, and implementation processes, ensuring efficiency, effectiveness, and success in every endeavour we undertake. The outcomes of this transformation program are: - For Lot 1 a cost-efficient (at or below industry median cost as % of revenue) and effective (measured by user satisfaction surveys) service desk across functions including IT, business services, and facilities - For Lots 1, 3 & 4 a cost-efficient and effective digital workplace services delivery function such as device lifecycle and collaboration experiences. ## CPV classification IT services: consulting, software development, Internet and support Helpdesk and support services Printers and plotters Personal computers Source Find a Tender (UK) · Notice ocds-h6vhtk-04519f-2024-04-12T08:49:38+01:00 [View official notice](https://www.find-tender.service.gov.uk/Notice/ocds-h6vhtk-04519f-2024-04-12T08:49:38+01:00) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free](https://tendernation.io/register) [Buyer profile National Grid UK Limited: past awards and live tenders](https://tendernation.io/buyers/national-grid-uk-limited) [Sector More IT services tenders](https://tendernation.io/sectors/it-services) ## More tenders like this [Computer facilities management services – IT-tjänster · Kalmar Läns Museum · 29 days left · 16 Nov 2026](https://tendernation.io/opportunities/01a15183-8774-723e-83a8-af2cae60c2ed/sweden-computer-facilities-management-services-it-tjanster) [Software implementation services – DNS - Metada Platform - licence a související implementační, konzultační, analytické a školicí služby · DIAMO, státní podnik · 36 days left · 23 Nov 2026](https://tendernation.io/opportunities/01a15183-8989-719a-85fd-f036dc09b9df/czechia-software-implementation-services-dns-metada-platform-licence-a-s) [IT services: consulting, software development, Internet and support – Integrale ICT-dienstverlening · Stichting TWijs · 42 days left · 30 Nov 2026](https://tendernation.io/opportunities/01a15183-8078-70d7-8df3-40f25f4d83c5/netherlands-it-services-consulting-software-development-internet-and-suppor) [Software supply services – CRE\_2026\_092 Renouvellement des licences Varonis · CREOS Luxembourg S.A. · 27 days left · 15 Nov 2026](https://tendernation.io/opportunities/01a15183-411c-7086-9da9-540c2fa32c64/luxembourg-software-supply-services-cre-2026-092-renouvellement-des-licences) [Software supply services – Vergabe zur Ablösung der bestehenden SAP-Lösung im Bereich Personal · Westfälische Verkehrsgesellschaft mbH · 29 days left · 16 Nov 2026](https://tendernation.io/opportunities/01a15183-0636-71ff-ab09-9dda4a94f77c/germany-software-supply-services-vergabe-zur-ablosung-der-bestehenden-sap-lo) [IT services: consulting, software development, Internet and support – L-Bank - Europaweite Vergabe einer KI-gestützten Lösung zur Verarbeitung von Elterngeldanträgen und Nachweisen im Verhandlungsverfahren mit Teilnahmewettbewerb nach VgV · Landeskreditbank Baden-Württemberg - Förderbank - (L-Bank) · 29 days left · 16 Nov 2026](https://tendernation.io/opportunities/01a15183-95b1-7144-aa3a-6e4de7a75864/germany-it-services-consulting-software-development-internet-and-support)