Source: https://tendernation.io/opportunities/01a13ba9-8637-737d-ac37-afdbf0f6cc56/customer-data-enhancement

closed GB restricted procedure

# Customer Data Enhancement

[Southern Water Services Ltd.](https://tendernation.io/buyers/southern-water-services-ltd)

Estimated value

Not stated

Published

26 Mar 2024

Deadline

Closed

23 Apr 2024

## Who can bid

- Sets up a framework

    Winning a place does not guarantee work: contracts are awarded later as call-offs, and the list usually stays closed for years.

## About this tender

Southern Water will shortly be going to market for Customer Data Enhancement services. This will likely be a 4 year contract with an option to extend for a further 4 years.

Region/Network - Southern Water's region covers Kent, Sussex, Hampshire and Isle of Wight.

The services the Service Provider will be asked to provide are as listed below:

- Continuous management of Southern Water’s (SW) Household Void property

portfolio.

- comparison of household property and customer data between SW and other Water

Only Companies in SW’s operating region.

- Annual exercise designed to reduce Bad Debt
- Continuous review of SWs property and customer data which has been subject to

### Home Move transactional processes

- Ad-hoc data enhancement services, to be discussed with Service Provider in the field of Customer data

Service provider shall provide an account manager or point of contact, who will be a single point of contact regarding commercial or transactional questions as well as any other issues or queries relating to the service. They will be in regular engagement with Southern Water and may be required to attend regular meetings and reviews.

## CPV classification

Data services Electronic data management (EDM) Data-acquisition system Public utilities Data collection and collation services Data analysis services Data management services Customer services

Source

Find a Tender (UK) · Notice ocds-h6vhtk-044ceb-2024-03-26T13:16:29Z

[View official notice](https://www.find-tender.service.gov.uk/Notice/ocds-h6vhtk-044ceb-2024-03-26T13:16:29Z)

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