Source: https://tendernation.io/opportunities/01a13ba7-90e8-7227-b3fc-f6d3c03a7b1f/cambridge-city-council-comprehensive-housing-stock-management-software-pin pending GB open procedure # Cambridge City Council - Comprehensive Housing Stock Management Software (PIN) [Cambridge City Council](https://tendernation.io/buyers/cambridge-city-council) Open field Estimated value Not stated Published 25 Jan 2024 Deadline Rolling deadline ## Who can bid - Open procedure Anyone can submit a full tender; there is no shortlisting stage. ## About this tender Prior Information Notice (PIN): Procurement of Comprehensive Housing Stock Management Software - Introduction: Cambridge City Council a public sector entity, is looking to engage with the market prior to a strategic procurement initiative that it may conduct to acquire a software solution for housing stock management. We are issuing this Prior Information Notice (PIN) to notify potential suppliers in the market about our broad requirements. - Scope of Requirements: We are seeking to engage with suppliers of a unified platform that comprehensively addresses the following key areas in housing stock management and its wider property portfolio: 2.1 Work Order Management: - Efficient handling of work orders from initiation to completion. - Streamlined collaboration among stakeholders, both internal and external. - Single channel experience for residents beyond self-service, including requesting repairs and scheduling appointments. - Dynamic Resource Scheduling facilitating fully mobile workforce. - Suitable reporting to support the above, including employee productivity reporting – inc Voids 2.2 Voids Management: - Streamlining key-to-key voids processes to minimise turnaround time. - Implementation of strategies to reduce rent loss during void periods. 2.3 Compliance Management: - Ensuring adherence to current and future regulatory requirements and compliance standards. - Retaining control over property and assets data to maintain compliance with tracking systems. Facilitate requirements of the Building Safety Act to enable safe building management, particularly in relationship to multi-contractor works 2.4 Inspections: - Simplifying property inspections through an intuitive app-based system. - Flagging and resolving issues promptly during inspections. - Post-works inspection management 2.5 Resident Engagement: - Offering an omni-channel experience that exceeds self-service expectations. - Providing residents with tools for diagnostics, repairs, and appointment scheduling. - Embedded into the customer journey an independent customer satisfaction portal that is in alignment with housing regulation requirements - Clear resident management in relation to safeguarding, alerts and virtual training for supply chain to ensure corporate policy alignment 2.6 Supply Chain Management: - Integrating supply chain management functionalities for seamless operations. - Integrating live supply chain performance and compliance - Flexible supply chain management 2.7. Diagnostics Tool: - Implementation of a diagnostics tool to enhance troubleshooting and issue resolution efficiency. - Ability for future API integration to enable proactive management of certain repairs processes and requirements. 2.8. Collaboration and Stakeholder Engagement: - Streamlining work order delivery through improved collaboration, both within your internal team and with external stakeholders. - Objectives: Our primary objectives with this procurement are to: - Improve resident satisfaction through enhanced engagement channels. - Minimise turnaround time for work orders and voids processes. - Ensure compliance with regulatory standards and tracking systems. - Streamline property inspections and issue resolution. - Implement a robust supply chain management component - Reporting and analytics to support optimised operational efficiency and delivery. Read full description ## CPV classification Miscellaneous repair and maintenance services Information systems Scheduling and productivity software package Source Find a Tender (UK) · Notice ocds-h6vhtk-043498-2024-01-25T15:01:13Z [View official notice](https://www.find-tender.service.gov.uk/Notice/ocds-h6vhtk-043498-2024-01-25T15:01:13Z) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. 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