Source: https://tendernation.io/opportunities/01a13ba6-c8ea-7051-9aba-0d9874223444/non-clinical-decision-support-software

awarded GB negotiated without publication procedure

# Non-Clinical Decision Support Software

[Welsh Ambulance Services NHS Trust](https://tendernation.io/buyers/welsh-ambulance-services-nhs-trust)

Estimated value

Not stated

Published

24 Jan 2024

Deadline

Rolling deadline

## About this tender

This contract is for the provision of non-clinical decision support software to be deployed within the NHS 111 Wales service to enable initial call taking to the service to be completed. A Call Handler will commence the non-clinical triage process to determine the condition of the patient and whether they need to speak to a clinician.

Remote clinical assessment will then subsequently be undertaken, where required, by either a clinician utilising separate clinical decision support software within the NHS 111 Wales service or the call transferred to another software system, dependent upon the reason for the call and assigned clinical priority, to be assessed by another provider across NHS Wales urgent primary care services.

The software solution is required to facilitate non-clinical call takers in the NHS 111 Wales service to stream and prioritise calls received and manage patients remotely. Where required the software is to enable the call to be allocated to a clinician within the NHS 111 Wales service to undertake further clinical triage in the separate instance of the clinical decision support software.

In addition, the contract is for the supply of professional services to enable the implementation and training of the solution and as well as the relevant software licences for the software application itself. The contract is also for the supply of the associated ongoing support and maintenance services.

Read full description

## CPV classification

Software package and information systems Information systems and servers Information systems Medical information systems Industry specific software package

Source

Find a Tender (UK) · Notice ocds-h6vhtk-0428e5-2024-01-24T12:24:58Z

[View official notice](https://www.find-tender.service.gov.uk/Notice/ocds-h6vhtk-0428e5-2024-01-24T12:24:58Z)

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