Source: https://tendernation.io/opportunities/01a13ba6-295c-7283-afa2-cab4fa6de53f/universal-information-and-advice-service

awarded GB open procedure Suitable for SMEs

# Universal Information and Advice Service

[Cheshire East Borough Council](https://tendernation.io/buyers/cheshire-east-borough-council)

Estimated value

£1,635,000

Published

25 Oct 2023

Deadline

Closed

27 Nov 2023

## Who can bid

- Buyer says suitable for SMEs

    The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid.
- Buyer says suitable for VCSEs

    The buyer ticked “suitable for voluntary, community and social enterprises” on the notice.
- Open procedure

    Anyone can submit a full tender; there is no shortlisting stage.

[More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses)

## About this tender

The Council are looking for a Provider who will offer a free to access, financially related, Universal Information and Advice service that is available to all residents of Cheshire East. The service will be accessible through a number of channels including face to face, telephone, email and online. As residents are regularly presenting with complex needs that cover multiple issues, there will be a clear single pathway to access the service to ensure that residents needs are assessed appropriately. \\r

\\r

Following initial contact, the Provider will assess the resident's issue(s) and if the issue is straightforward and can be dealt with during the initial contact they should do so, if not they will then offer further appointments to provide more time to resolve the resident's issue(s). Referrals received from referring partners will need to be triaged and prioritised to support those in greatest need first.\\r

Additional information:

This opportunity is available to apply for at the Chest [the-chest.org.uk](https://www.the-chest.org.uk/)

Project Reference: DN685505

## CPV classification

Other community, social and personal services

Source

Contracts Finder (UK)

[View official notice](https://www.contractsfinder.service.gov.uk/notice/d837c947-f542-4aef-9202-b945b2d36c95)

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[Buyer profile Cheshire East Borough Council: past awards and live tenders](https://tendernation.io/buyers/cheshire-east-borough-council) [Sector More Other community & personal services tenders](https://tendernation.io/sectors/community-personal-services)

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