Source: https://tendernation.io/opportunities/01a13ba5-d81b-702d-b4a5-f8ac732f0533/call-centre-solution awarded GB open procedure Suitable for SMEs # Call Centre Solution [Southern Housing](https://tendernation.io/buyers/southern-housing) Estimated value £1,941,906 Published 25 Jun 2024 Deadline Closed 21 Nov 2023 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Open procedure Anyone can submit a full tender; there is no shortlisting stage. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender To procure a cloud omni-channel contact centre solution for contact centre teams to use to communicate with residents, customers, and colleagues. This shall allow for multiple different incoming and outgoing channel types, seamless switching between them, and integrate with organisational systems to ensure a seamless customer and colleague experience. The solution shall also be future facing and have a product roadmap showing how it will develop over the contract period. ## CPV classification Telecommunications services Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/a5ee5699-0df2-4a7b-b9fb-08d8e8a4467d) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free](https://tendernation.io/register) [Buyer profile Southern Housing: past awards and live tenders](https://tendernation.io/buyers/southern-housing) [Sector More Postal & telecoms services tenders](https://tendernation.io/sectors/postal-telecoms-services) ## More tenders like this [Short Message Service (SMS) services – A notification system for sending SMS and voice messages in the stand-by and crisis support tool. · Direktoratet for samfunnssikkerhet og beredskap (DSB) · 8 days left · 26 Oct 2026](https://tendernation.io/opportunities/01a15183-09c8-72e7-83fd-3e72fdf21eb8/norway-short-message-service-sms-services-a-notification-system-for-sendin) [Postal and telecommunications services – Usługi pocztowe · Kasa Rolniczego Ubezpieczenia Społecznego · 18 days left · 5 Nov 2026](https://tendernation.io/opportunities/01a15183-66c5-716c-a153-f4e0d2c3f2c9/poland-postal-and-telecommunications-services-uslugi-pocztowe) [Postal services – SL 90-26O Postdienstleistungen für den Landkreis Vorpommern-Rügen · Landkreis Vorpommern-Rügen · 30 days left · 17 Nov 2026](https://tendernation.io/opportunities/01a15183-bff1-7115-921b-03d0d8bdc09a/germany-postal-services-sl-90-26o-postdienstleistungen-fur-den-landkreis-vor) [Postal services related to newspapers and periodicals – Procurement of newspaper distribution · Ministry of Transport · 32 days left · 19 Nov 2026](https://tendernation.io/opportunities/01a15183-66f7-7002-b14b-7bfe728ca49a/norway-postal-services-related-to-newspapers-and-periodicals-procurement-of) [Postal services related to parcels – Accord-Cadre pour le transport de documents et colis de moins de 30kg en express · EDF SA · 32 days left · 19 Nov 2026](https://tendernation.io/opportunities/01a15183-6693-737e-ba6c-c2746f617690/france-postal-services-related-to-parcels-accord-cadre-pour-le-transport-de) [Postal services – Postdistribution · Luleå kommun · 22 days left · 9 Nov 2026](https://tendernation.io/opportunities/01a15183-116e-72c8-ad0e-902f71a33959/sweden-postal-services-postdistribution)