Source: https://tendernation.io/opportunities/01a13ba5-c479-71ab-8c9c-47cd6311d784/unified-communication-telephony-solution

awarded GB restricted procedure Suitable for SMEs

# Unified Communication Telephony Solution

[Blackburn with Darwen](https://tendernation.io/buyers/blackburn-with-darwen)

Often single bidder

Estimated value

£1,000,000

Published

20 Sept 2023

Deadline

Closed

19 Oct 2023

## Who can bid

- Buyer says suitable for SMEs

    The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid.
- Buyer says suitable for VCSEs

    The buyer ticked “suitable for voluntary, community and social enterprises” on the notice.

[More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses)

## About this tender

In response to current and emerging requirements for improved communication facilities, BDBC has decided to replace their existing Skype for Business telephony service with a Microsoft Teams telephony solution, associated SIP Direct Routing network services, and integrated to their existing on-premise Netcall contact centre.\\r

Tenders are invited for the supply of services in respect of Microsoft Teams Voice solution and associated SIP / Call plan network services. The successful Bidder will be responsible for providing to the Council a phase migration from BDBC's existing telephony environment to Teams Voice. The three main elements are:\\r

• DDI, SIP / Call plan Direct Routing network services\\r

• Microsoft Teams Voice (Microsoft licenses will be provided by BDBC's incumbent Microsoft Licensing partner)\\r

• Direct Routing SIP connection to BDBC's on-premise Netcall Liberty Converse contact centre\\r

To support the phased migration, BDBC are looking to engage a supplier to provide the design, any associated hardware, the installation / configuration and support services for Microsoft Teams Voice, integrated contact centre and associated SIP / Call Plan services.\\r

## CPV classification

Telecommunications network

Source

Contracts Finder (UK)

[View official notice](https://www.contractsfinder.service.gov.uk/notice/936d5f46-659c-43f4-a2de-2e06f1d1922e)

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