Source: https://tendernation.io/opportunities/01a13ba5-aed1-703c-8cc1-a0c4ffc5b8fe/systems-partner-to-develop-a-customer-relationship-management-application

awarded GB open procedure Suitable for SMEs

# Systems Partner to Develop a Customer Relationship Management Application

[West Yorkshire Combined Authority](https://tendernation.io/buyers/west-yorkshire-combined-authority)

Estimated value

£250,000

Published

23 May 2024

Deadline

Closed

29 Sept 2023

## Who can bid

- Buyer says suitable for SMEs

    The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid.
- Buyer says suitable for VCSEs

    The buyer ticked “suitable for voluntary, community and social enterprises” on the notice.
- Open procedure

    Anyone can submit a full tender; there is no shortlisting stage.

[More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses)

## About this tender

The primary objectives of the new system are to:

• Record interactions with businesses, individuals and intermediaries across multiple service areas including policy development, market engagement, business and skills support and Mayoral activity.

• Integrate with existing Combined Authority Microsoft 365 applications (including Teams, Outlook, and Power BI).

• The system should allow us to share information with the other Local Authorities (LA) and partners including coordinated support to businesses and individuals through the sharing of appropriate information.

• Use integrations with other internal and external datasets (such as Companies House and FAME) to improve data quality, segmentation and targeting, marketing and customer communications.

• Provide sophisticated reporting tools to be able to produce performance monitoring information and extract market intelligence information.

• Provide businesses, individuals, and intermediaries with an excellent customer service by allowing them to track engagement and see status updates.

• Be able to securely collect, store and report on equality monitoring information.

• Provide the Combined Authority with administrative and development control over most functionality, including the development of new programmes and applications processes using agreed standard templates

## CPV classification

IT services: consulting, software development, Internet and support

Source

Contracts Finder (UK)

[View official notice](https://www.contractsfinder.service.gov.uk/notice/ab3601c3-080d-4320-93be-2f5cac409d2d)

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[Buyer profile West Yorkshire Combined Authority: past awards and live tenders](https://tendernation.io/buyers/west-yorkshire-combined-authority) [Sector More IT services tenders](https://tendernation.io/sectors/it-services)

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