Source: https://tendernation.io/opportunities/01a13ba5-a5ca-700e-ac00-ce888d211956/nhs-24-contact-centre-customer-relationship-management-system

awarded GB restricted procedure

# NHS 24 Contact Centre Customer Relationship Management System

[NHS 24](https://tendernation.io/buyers/nhs-24)

Estimated value

£28,000,000

Published

15 Nov 2024

Deadline

Closed

17 Jan 2024

## About this tender

The NHS 24 Digital Transformation Programme requires replacement of several of the information technology solutions used to deliver services to patients in Scotland. This award is to appoint a service integrator and software solutions to provide an integrated Contact Centre (CC) and Customer Relationship Management (CRM) solution. These are the two main systems NHS 24 uses to interact directly with people who have urgent medical needs and are essential for us to effectively triage them safely.

## CPV classification

IT services: consulting, software development, Internet and support Software package and information systems Call centre IT software package Communication software package Electronic data management (EDM) Database systems Database and operating software package Information systems E-mail system Data storage services

Source

Find a Tender (UK) · Notice ocds-h6vhtk-03fb63-2024-11-15T10:32:38Z

[View official notice](https://www.find-tender.service.gov.uk/Notice/ocds-h6vhtk-03fb63-2024-11-15T10:32:38Z)

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