Source: https://tendernation.io/opportunities/01a13ba5-0fe9-7256-8d83-bf1530d0867f/customer-relationship-and-case-management-crcm-solution

awarded GB open procedure

# Customer Relationship and Case Management (CRCM) Solution

[The Riverside Group Ltd](https://tendernation.io/buyers/the-riverside-group-ltd)

Estimated value

£1,500,000

Published

12 Jan 2024

Deadline

Closed

13 Jul 2023

## Who can bid

- Open procedure

    Anyone can submit a full tender; there is no shortlisting stage.

## About this tender

The Riverside Group (TRG) are seeking to procure a strategic Customer Relationship and Case Management (CRCM) solution for use in effectively supporting operational delivery of care and support to customers nationwide.The procurement documentation provides details concerning:• The aims, objectives and expected benefits associated with the CRCM solution• The current state systems landscape in Riverside Care and Support (RCS)• A high-level target CRCM solution vision which includes:o Capabilities and processes it is expected that the CRCM solution will enable – see Document B: Appendix 1 Capability and Process Lifecycleo A comprehensive set of functional and non-functional requirements to include details of target CRCM solution users – see Document B: Appendix 2Please the procurement documentation available at [in-tendhost.co.uk](https://in-tendhost.co.uk/theriversidegroup/aspx/Home)

## CPV classification

Customer Relation Management software package Software support services Software implementation services Software configuration services Financial analysis and accounting software package Software maintenance and repair services Business transaction and personal business software package

Source

Find a Tender (UK) · Notice ocds-h6vhtk-03d5c0-2024-01-12T10:50:50Z

[View official notice](https://www.find-tender.service.gov.uk/Notice/ocds-h6vhtk-03d5c0-2024-01-12T10:50:50Z)

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