Source: https://tendernation.io/opportunities/01a13ba4-609f-7229-abab-0089ac880d56/provision-of-hotel-boking-services

awarded GB open procedure

# Provision of Hotel Boking Services

[University of the Highlands and Islands](https://tendernation.io/buyers/university-of-the-highlands-and-islands)

Estimated value

£250,000

Published

1 Feb 2024

Deadline

Closed

8 May 2023

## Who can bid

- Open procedure

    Anyone can submit a full tender; there is no shortlisting stage.

## About this tender

The Contractor shall be required to provide internet coverage for the University, and afford ‘guests’ the ability to book a room via direct bookings and online travel agents.

The Contractor shall be responsible for managing online booking services on behalf of the University. Responsibilities shall include, but shall not be limited to:

- Updating of rates (only when requested by the University) and availability
- Advertising promotions
- Content management
- Dealing with guest requests and providing phone support
- Liaise with all Booking Channels and report no shows and cancellations to avoid excess commission charges
- Facilitating and processing all guest payments on behalf of the University and facilitating the transfer of funds to a nominated bank account by the University
- Providing accurate information to all guests in relation to facilities at the property (such as, but not limited to: check-in/out times, reception opening hours and payment information).
- Liaise with the University throughout the process from point of referral through to the Guest check in

## CPV classification

Hotel services Hotel accommodation services Other hotel services Accommodation services

Source

Find a Tender (UK) · Notice ocds-h6vhtk-0391a3-2024-02-01T08:36:01Z

[View official notice](https://www.find-tender.service.gov.uk/Notice/ocds-h6vhtk-0391a3-2024-02-01T08:36:01Z)

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