Source: https://tendernation.io/opportunities/01a13ba3-fbe5-7391-8785-bf25d2d4104d/workforce-management-software-and-implementation

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awardedGBrestricted procedure

# Workforce Management Software and Implementation

[South West Water Ltd](https://tendernation.io/buyers/south-west-water-ltd)

Estimated value

£2,500,000

Published

23 Feb 2024

Deadline

Closed

19 Sept 2022

## Who can bid

- Split into 3 lots

    You can usually bid for just the lots you can deliver.
- Sets up a framework

    Winning a place does not guarantee work: contracts are awarded later as call-offs, and the list usually stays closed for years.

## About this tender

South West Water's "Customer Led Intelligent Operations" (CLIO) programme objectives include maximising the customer experience, developing our people and our business. We aim to achieve these by improving our communication channels, improving the accuracy and timeliness of information, and adopting best practice techniques across all aspects of our operations.

The first phase of CLIO requires a 'Mobile Workforce and Job Management System' (WFM) to replace the current ageing systems. The new solution is expected to provide a far greater scope than the current WFM systems.

The requirements of the WFM is split into 3 Lots:

- Lot 1Software
- Lot 2System Integration
- Lot 3Business Implementation / Change Management

## CPV classification

IT services: consulting, software development, Internet and supportSoftware package and information systemsSoftware integration consultancy servicesSoftware implementation services

Source

Find a Tender (UK) · Notice ocds-h6vhtk-0304b9-2024-02-23T10:39:40Z

[View official notice ](https://www.find-tender.service.gov.uk/Notice/ocds-h6vhtk-0304b9-2024-02-23T10:39:40Z)

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[Buyer profileSouth West Water Ltd: past awards and live tenders](https://tendernation.io/buyers/south-west-water-ltd)[SectorMore IT services tenders](https://tendernation.io/sectors/it-services)

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