Source: https://tendernation.io/opportunities/01a13ba3-8bdb-7137-821c-41c9e2173b9c/voluntary-and-community-mental-health-support closed GB open procedure # Voluntary and Community Mental Health Support [HM Revenue & Customs](https://tendernation.io/buyers/hm-revenue-customs) Estimated value £200,000 Published 19 Dec 2023 Deadline Closed 10 Jan 2024 ## Who can bid - Open procedure Anyone can submit a full tender; there is no shortlisting stage. ## About this tender His Majesty's Revenue and Customs (HMRC) invites tenders from voluntary and community sector (VCS) organisations with existing, proven experience, in supporting people dealing with mental health problems. You will need to: - provide a specialist mental health support referral phone line for HMRC customers who are feeling overwhelmed or anxious about their tax affairs, financial hardship or HMRC debt - work with HMRC to identify opportunities to build capability across the organisation, enabling HMRC colleagues to recognise, support and correctly signpost customers to the service - offer further signposting for HMRC customers and a referral route to HMRC's specialist team, for those customers who need further tax or debt support Specific Requirements: - 24 hours a day, 365 days a year service, through a dedicated phone number - capacity to handle circa 1,500 referrals from across the UK, for the duration of the 24 month contract - a communications and marketing plan to promote the service - data reporting capacity to evidence the effectiveness of the service - provision of insight to inform and shape HMRC's future model, in supporting customers with mental health problems and those feeling overwhelmed and anxious about their tax affairs or financial hardship - a review of current HMRC adviser ability, to then identify and offer solutions to improve capability and awareness. Suppliers will be required to evidence the appropriate professional accreditations and vetting procedures, structured training for both staff and volunteers at all levels of their organisation. HMRC will work with the successful organisation to have specialist mental health support in place from 14 March 2024 and for the duration of the contract, to build capability and understanding around support needed for HMRC customers. It is a mandatory requirement that all tenderers participating in this tender must be a VCS organisation. The funding available for all contract awarded under this tender, is £100,000 (Vat Excl) per year. Read full description ## CPV classification Guidance and counselling services Guidance services Counselling services Source Find a Tender (UK) · Notice ocds-h6vhtk-0426bb-2023-12-19T10:58:41Z [View official notice](https://www.find-tender.service.gov.uk/Notice/ocds-h6vhtk-0426bb-2023-12-19T10:58:41Z) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free](https://tendernation.io/register) [Buyer profile HM Revenue & Customs: past awards and live tenders](https://tendernation.io/buyers/hm-revenue-customs) [Sector More Health and social work tenders](https://tendernation.io/sectors/health-social-work) ## More tenders like this [Medical practice services – Usługi medyczne obejmujące profilaktyczne badania lekarskie (wstępne, okresowe, kontrolne, dodatkowe, sanitarno-epidemiologiczne, badania diagnostyczne, laboratoryjne, konsultacje specjalistyczne) żołnierzy i pracowników jednostek i instytucji z rejonu odpowiedzialności 24 WOG w Giżycku z podziałem na 4 zadania w 2027r. · 24 Wojskowy Oddział Gospodarczy · 16 days left · 4 Nov 2026](https://tendernation.io/opportunities/01a156a9-7d95-70ec-8f76-458d7aa7a9e6/poland-medical-practice-services-uslugi-medyczne-obejmujace-profilaktyczne-b) [Welfare services for children and young people – Einrichtung, Organisation und Betrieb einer Ganztagsferienbetreuung · Landkreis Diepholz · 30 days left · 18 Nov 2026](https://tendernation.io/opportunities/01a156a9-7b3c-72d6-bf80-e1ddde45aeec/germany-welfare-services-for-children-and-young-people-einrichtung-organisa) [Social services – Prestations d’insertion sociale et professionnelle par l’emploi de personnes rencontrant des difficultés d’accès ou de maintien dans l’emploi. · Mairie de Suresnes · 35 days left · 23 Nov 2026](https://tendernation.io/opportunities/01a156a9-63f0-7244-b886-26f1f32ff13b/france-social-services-prestations-dinsertion-sociale-et-professionnelle-pa) [Services provided by nurses – servizio ausiliariato · I.N.M.I. Lazzaro Spallanzani · 26 days left · 14 Nov 2026](https://tendernation.io/opportunities/01a156a9-6516-7347-a350-180d3a55908e/italy-services-provided-by-nurses-servizio-ausiliariato) [Social work services with accommodation – PROVINCIA DI IMPERIA per conto di PREFETTURA DI IMPERIA -Gara europea a procedura aperta per la conclusione di un accordo quadro per affidamento dei servizi di gestione di centri di accoglienza costituiti da SINGOLE UNITA' ABITATIVE con capienza massima di 50 posti. · Prefettura di Imperia · 32 days left · 20 Nov 2026](https://tendernation.io/opportunities/01a156a9-75de-70f5-9f0a-bdfc0ba520b7/italy-social-work-services-with-accommodation-provincia-di-imperia-per-conto) [Social work and related services – Concesión servicio gestión residencia tercera edad · Ayuntamiento de Caparroso · 36 days left · 24 Nov 2026](https://tendernation.io/opportunities/01a156a9-896a-71b6-bdd0-bbc0602642c8/spain-social-work-and-related-services-concesion-servicio-gestion-residencia)