Source: https://tendernation.io/opportunities/01a13ba2-7b32-72b0-8a53-d81df7d07dc3/unified-telecoms-solution

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pendingGBopen procedure

# Unified Telecoms Solution

[NHS Lanarkshire](https://tendernation.io/buyers/nhs-lanarkshire)

Estimated value

£2,000,000

Published

25 Oct 2023

Deadline

Rolling deadline

## Who can bid

- Open procedure

    Anyone can submit a full tender; there is no shortlisting stage.

## About this tender

This is a requirement within NHS Lanarkshire to contract for the support and maintenance for the unified communications platform.

The current 5 year contract is due to expire on 31st March 2024.

Voice communications within NHS Lanarkshire is a critical service that enables real time communications with the public as well as internal and inter-board/partner communications. The board currently supports around 10,000 handsets across the whole estate with around 3,000 handsets being provided by PFI (Private Finance Initiative).

NHS Lanarkshire has spent the last 5 years consolidating its telephony estate to a single high availability platform that provides a single user experience to all staff regardless of site and location and has also played a key part in keeping communications running throughout the pandemic with minimal disruption to the business and patients.

The requirement is for the continued support of the Avaya Aura High availability unified communications solution, which is an on premises solution with core components located at acute hospital sites and strategically placed survivable gateways located at key sites.

The Board are also looking to see how they can further advance their investment in the platform as well as making some changes to elements that have not performed as expected and provide additional functionality that would benefit the board and improve patient engagement as well as looking at ingenuity with a digital first approach.

Read full description

## CPV classification

Telecommunications network

Source

Find a Tender (UK) · Notice ocds-h6vhtk-040ed9-2023-10-25T12:51:56+01:00

[View official notice ](https://www.find-tender.service.gov.uk/Notice/ocds-h6vhtk-040ed9-2023-10-25T12:51:56+01:00)

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[Buyer profileNHS Lanarkshire: past awards and live tenders](https://tendernation.io/buyers/nhs-lanarkshire)[SectorMore Telecoms &amp; broadcasting equipment tenders](https://tendernation.io/sectors/telecoms-broadcasting-equipment)

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