Source: https://tendernation.io/opportunities/01a13ba2-6ec6-73d5-8a63-b29913076779/improving-customer-accessibility [Skip to main content](#main-content) pendingGBopen procedure # Improving Customer Accessibility [Transport for London](https://tendernation.io/buyers/transport-for-london) Estimated value Not stated Published 20 Oct 2023 Deadline Rolling deadline ## Who can bid - Open procedure Anyone can submit a full tender; there is no shortlisting stage. ## About this tender Transport for London (TfL) is focused on ensuring all customers experience a positive journey, including those with physical, visual, audible and neurodivergent impairments. This means seamless end to end journey completions and if a problem is encountered, these customers know how to continue their journey and/or access support. At this stage, TfL is undertaking early market engagement, by inviting potential suppliers to complete a Market Sounding Questionnaire (MSQ) on improving customer accessibility. This MSQ is focused on seeking innovative solutions to potential trial and scale, particularly those which can overcome challenges experienced by our customer impairments. These include: - Personalised journey planning Information - to help customers plan their journey based on their access requirements, seating availability and crowd/busyness comfort levels. - Personalised end to end journey navigation - to help customers navigate through our multi-mode network (train and bus) which can differ by systems, technology, station layout, service providers, mode access and infrastructure. - Live journey updates - to notify and update customers of any changes to their journey in response to access for example, a lift and/or escalator suddenly becomes out of service. - Journey optimisation - support customer's to time their boarding on and off transport more accurately and locate seating faster. - device connectivity - allow customers to stay connected to applications where connectivity is reduced. - Service continuity- where the prime customer solution is down, customer cannot switch easily to a secondary solution. - Customer support - solutions which allow customers to contact TfL and communicate their needs to TfL. Please note that solutions should not be limited to tech or app-based solutions. This MSQ is seeking market feedback to: - Understand what solutions exist and ready for implementation. - Understand what technologies exist in other industries that might be applicable to this problem area. - Gauge suppliers' interest, capabilities, and capacity to engage in a trial. If you have any questions regarding this PIN please contact: [v\_chrismargarido@tfl.gov.uk](mailto:v_chrismargarido@tfl.gov.uk) TfL have recently switched to a new sourcing system, SAP Ariba, meaning that TfL's processes are now different to those that suppliers may be familiar with. The following instructions explain this new system and provide guidance on how interested parties will be able to communicate with TfL and access the MSQ through the new system. For help on registering on the SAP Ariba system and for checking if your organisation already has an account please refer to [content.tfl.gov.uk](https://content.tfl.gov.uk/supplier-registration.pdf) In case of registration problems please contact [Ariba\_Supplier\_Enablement@tfl.gov.uk](mailto:Ariba_Supplier_Enablement@tfl.gov.uk) Upon completion of registration, interested parties must inform the TfL lead via email ([v\_chrismargarido@tfl.gov.uk](mailto:v_chrismargarido@tfl.gov.uk)), in order that they can be invited to the event in Ariba. They will then have unrestricted and full access to the MSQ, free of charge through their dashboard when they login to Ariba at [service.ariba.com/Supplier.aw](https://service.ariba.com/Supplier.aw). Any subsequent competitions shall also be run through SAP Ariba. Please can you express your interest by emailing [v\_chrismargarido@tfl.gov.uk](mailto:v_chrismargarido@tfl.gov.uk) by close of play 12th December 2023 to be gain access to the MSQ event. The last date that MSQ submissions shall be accepted is 15th December 2023. Read full description ## CPV classification Transport services (excl. Waste transport)Transport equipment and auxiliary products to transportationSoftware package and information systemsSupporting and auxiliary transport services; travel agencies servicesIT services: consulting, software development, Internet and support Source Find a Tender (UK) · Notice ocds-h6vhtk-040ddd-2023-10-20T15:45:16+01:00 [View official notice ](https://www.find-tender.service.gov.uk/Notice/ocds-h6vhtk-040ddd-2023-10-20T15:45:16+01:00) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. 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