Source: https://tendernation.io/opportunities/01a13ba2-67eb-7296-97a5-a2edb567332b/etendering-portal

awarded GB negotiated without publication procedure

# eTendering Portal

[The Royal Borough of Kensington & Chelsea](https://tendernation.io/buyers/the-royal-borough-of-kensington-chelsea)

Estimated value

Not stated

Published

27 Oct 2023

Deadline

Rolling deadline

## About this tender

The Royal Borough of Kensington & Chelsea (RBKC) has awarded a service contract to one contractor for the provision of an out of hours call handling service. The Council has a statutory obligation to provide an out of hours contact centre service for numerous Council departments. The Contractor will deliver effective support for safeguarding emergencies and services that RBKC have identified as a priority to residents which occur outside of normal working hours and cannot wait until the next working day to be resolved. Non-urgent enquiries will be signposted to and raised with the relevant service. The Service will operate between hours of 5:00pm and 9:00am Monday to Friday and 24 hours per day throughout weekends and on Bank Holidays.

## CPV classification

Call centre

Source

Find a Tender (UK) · Notice ocds-h6vhtk-040fd1-2023-10-27T15:24:59+01:00

[View official notice](https://www.find-tender.service.gov.uk/Notice/ocds-h6vhtk-040fd1-2023-10-27T15:24:59+01:00)

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