Source: https://tendernation.io/opportunities/01a13ba0-fd5b-7184-a270-9b62bc273a7a/provision-of-1-an-alarm-receiving-centre-arc-and-telecare-alarm-call-monito closed GB open procedure # Provision of: (1) an Alarm Receiving Centre (ARC) and Telecare Alarm Call Monitoring service, and (2) an Out of Hours Repairs Call Handling service, and (3) an Anti-Social Behaviour Call Handling service. [Grand Union Housing Group Limited](https://tendernation.io/buyers/grand-union-housing-group-limited) Estimated value Not stated Published 26 Aug 2023 Deadline Closed 3 Oct 2023 ## Who can bid - Open procedure Anyone can submit a full tender; there is no shortlisting stage. ## About this tender Grand Union Housing Group (GUHG) wishes to appoint an experienced service provider to deliver an Alarm Response Call Monitoring service, an Out of Hours Repairs Call Handling service, and an Anti-Social Behaviour Call Handling service on a 24/7/365 basis. The services will cover properties owned and / or managed by GUHG, privately owned properties and properties owned by others. The Alarm Response Call Monitoring Service is for customers living in properties owned and / or managed by GUHG and in other privately owned properties. There is a customer base of circa 4,600 to be covered by this service, broken into two different business areas; (i) GUHG Life24 and (ii) Bedford Borough Council Telecare. The Out of Hours Repairs Call Handling and Anti-Social Behaviour Call Handling services are for customers living in properties owned and / or managed by GUHG. There are circa 12,500 properties to be covered by these services. The contract duration is for three years with the option to extend by up to a further two years via annual extensions. Any extension will be at the discretion of GUHG. The estimated contract value is circa £130,000 to £180,000 (excl. VAT) per annum. ## CPV classification Alarm-monitoring services Source Find a Tender (UK) · Notice ocds-h6vhtk-03f755-2023-08-26T23:49:19+01:00 [View official notice](https://www.find-tender.service.gov.uk/Notice/ocds-h6vhtk-03f755-2023-08-26T23:49:19+01:00) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free](https://tendernation.io/register) [Buyer profile Grand Union Housing Group Limited: past awards and live tenders](https://tendernation.io/buyers/grand-union-housing-group-limited) [Sector More Business services tenders](https://tendernation.io/sectors/business-services) ## More tenders like this [The Provision of Equipping Consultancy Services · Frimley Health NHS Foundation Trust · 27 days left · 16 Nov 2026](https://tendernation.io/opportunities/01a15a78-7716-7018-9d41-9ff25eae6d5e/the-provision-of-equipping-consultancy-services) [Provision of Payroll Services · The Pirbright Institute · 29 days left · 18 Nov 2026](https://tendernation.io/opportunities/01a15a0a-9c0d-709d-81ea-b082c210a292/provision-of-payroll-services) [CA18489 - Askham Bryan College - Provision for External Audit Services · Askham Bryan College · 27 days left · 16 Nov 2026](https://tendernation.io/opportunities/01a1594a-59c0-7116-83f2-f6a8be15db7d/ca18489-askham-bryan-college-provision-for-external-audit-services) [Askham Bryan College - Provision for External Audit Services · Askham Bryan College · 27 days left · 16 Nov 2026](https://tendernation.io/opportunities/01a1599c-ceed-7243-ac52-e8ffe216e03f/askham-bryan-college-provision-for-external-audit-services) [Institutional Strengthening and Capability Development Plan for Disaster Risk Management in Khyber Pakhtunkhwa · Dai Global UK Ltd · 15 days left · 4 Nov 2026](https://tendernation.io/opportunities/01a1594a-5b90-70f0-bfba-b41855fc1036/institutional-strengthening-and-capability-development-plan-for-disaster-risk-ma) [Tech support for the dev. of the PCF requirements of the NHS Supplier Roadmap · NHS England · 20 days left · 9 Nov 2026](https://tendernation.io/opportunities/01a1592e-e8f3-706b-9ddc-5c6a732dbed6/tech-support-for-the-dev-of-the-pcf-requirements-of-the-nhs-supplier-roadmap)