Source: https://tendernation.io/opportunities/01a13ba0-730b-73bc-80a2-ac4956a499e7/ahg-000586-contact-centre-technology-cs69

closed GB restricted procedure

# AHG\_000586 - Contact Centre Technology (CS69)

[Anchor Hanover Group](https://tendernation.io/buyers/anchor-hanover-group)

Estimated value

£1

Published

8 Aug 2023

Deadline

Closed

29 Sept 2023

## Who can bid

- Small contract value

    Valued under £135,018 including VAT, the lowest Procurement Act threshold for goods and services.

## About this tender

We need an organisation to implement, manage and support a modern contact centre technology platform to support our customer service strategy.

Alongside the traditional features of contact centre technology we?re also looking for products that offer other wider capabilities such as:

? Connecting different channels like messaging, video, and social media

? Delivering self-service solutions through chatbots and virtual agents

? Analysing conversations to provide useful insights

## CPV classification

IP telephone services

Source

Find a Tender (UK) · Notice ocds-h6vhtk-03ede0-2023-08-08T13:06:34+01:00

[View official notice](https://www.find-tender.service.gov.uk/Notice/ocds-h6vhtk-03ede0-2023-08-08T13:06:34+01:00)

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