Source: https://tendernation.io/opportunities/01a13b9e-dd29-7346-aea9-ddb45c439806/enquiry-management-conversion-admissions-services

closed GB open procedure

# Enquiry Management, Conversion & Admissions Services

[University of South Wales](https://tendernation.io/buyers/university-of-south-wales)

Estimated value

£1,400,000

Published

12 Jul 2023

Deadline

Closed

20 Jul 2023

## Who can bid

- Split into 2 lots

    You can usually bid for just the lots you can deliver.
- Open procedure

    Anyone can submit a full tender; there is no shortlisting stage.

## About this tender

- Lot 1

The supply of a service that will seek to optimise and manage both ‘UK’ and ‘International’ enquiries from prospective students and facilitate and drive a higher rate of conversion from enquiry to application and from offer to enrolment. The University anticipates that the service will be intensely utilised during key student recruitment periods, but will remain engaged throughout the year, to ensure support is available for key enquiry management and conversion activities. To achieve the above, USW anticipates that the service will work in close collaboration with in-house UK and International teams to deliver an integrated conversion plan. The University is seeking to procure and embed this service, at pace, with all activity up and running by Early October 2023.

- Lot 2

The University also wishes to obtain a service to handle Admissions processing and associated communications that are needed post application. The successful partner will be required to support the in-house Admissions Team with decision making and associated communications across a range of key markets. In the first instance, this will be international markets but there may be a need to extend this to UK admissions processing should our business needs require this.

Consideration for extended working days and hours, including weekends is required. This may also include the Christmas and New Year period. The service will be delivered in close partnership with existing in-house teams and will be required to provide visibility of processing activity and key service metrics, through the regular provision of management information.

Read full description

## CPV classification

Administrative educational services

Source

Find a Tender (UK) · Notice ocds-h6vhtk-03d78f-2023-07-12T14:03:50+01:00

[View official notice](https://www.find-tender.service.gov.uk/Notice/ocds-h6vhtk-03d78f-2023-07-12T14:03:50+01:00)

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