Source: https://tendernation.io/opportunities/01a13b9e-6198-70b4-bb10-5a4b97628af0/low-code-customer-experience-platform-cloud-based

closedGBopen procedureSuitable for SMEs

# Low Code Customer Experience Platform (Cloud Based)

[Doncaster Council](https://tendernation.io/buyers/doncaster-council)

Estimated value

£1

Published

31 May 2023

Deadline

Closed

30 Jun 2023

## Who can bid

- Buyer says suitable for SMEs

    The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid.
- Buyer says suitable for VCSEs

    The buyer ticked “suitable for voluntary, community and social enterprises” on the notice.
- Small contract value

    Valued under £135,018 including VAT, the lowest Procurement Act threshold for goods and services.
- Open procedure

    Anyone can submit a full tender; there is no shortlisting stage.

[More contracts for small businesses and VCSEs](/opportunities/for-small-businesses)## About this tender

The City of Doncaster Council (the Council) has recently approved its new Customer Experience Strategy 2023 - 2026, this strategy seeks to further improve and modernise the experience of Doncaster residents when contacting the Council, including increased digital access. The Council has recently conducted a market assessment to gain an understanding of the current market and this engagement has helped to establish the following specification in order to ensure the Council's outcomes for the provision of its Customer Experience Management are supported and achieved over the life of this contract. Therefore, the Council invites bids to be submitted by suppliers who can supply the Council with a Cloud based Low-Code Customer Experience Platform that can be developed upon and utilised across both Council and Partner Organisations.

## CPV classification

IT services: consulting, software development, Internet and support

Source

Contracts Finder (UK) · Notice 3aa61364-b28a-4b99-b5b0-dd616f3f7987

[View official notice ](https://www.contractsfinder.service.gov.uk/notice/3aa61364-b28a-4b99-b5b0-dd616f3f7987)

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[Buyer profileDoncaster Council: past awards and live tenders](https://tendernation.io/buyers/doncaster-council)[SectorMore IT services tenders](https://tendernation.io/sectors/it-services)

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