Source: https://tendernation.io/opportunities/01a13b9d-0fce-70bf-9725-8a4a15e524e3/concessionary-travel-customer-management-system-ct-cms-commercial-concessio pending GB open procedure # Concessionary Travel Customer Management System (CT-CMS), Commercial & Concessionary Travel Customer Management System (CCT-CMS), and Business Intelligence & Reimbursement System [South West Smart Applications Limited](https://tendernation.io/buyers/south-west-smart-applications-limited) Estimated value £15,000,000 Published 18 Apr 2023 Deadline Rolling deadline ## Who can bid - Split into 3 lots You can usually bid for just the lots you can deliver. - Open procedure Anyone can submit a full tender; there is no shortlisting stage. ## About this tender Smart Applications Management Limited (SAM) is the trading name of South West Smart Applications Limited, a Membership based central purchasing body, which owns and runs the National Mobilities Procurement Hub for its Members. This Framework is seeking the provision of multiple Software as a Service Lots providing Concessionary Travel Customer Management (CT-CMS), Commercial & Concessionary Travel Customer Management (CCT-CMS), and Business Intelligence & Reimbursement Systems, Development and Services. Framework Lot 1 is for the provision of a Concessionary Travel Customer Management System (CT- CMS), which is the core customer management software delivering high quality management of sensitive customer information and acting as the key conduit between SAM or a SAM Member and all other elements of a Concessionary Travel System. There is a great importance on the ability of the CT-CMS to interact reliably with other non-ITSO and ITSO components to ensure full transparency of the customer activities. The CT-CMS Lot also provides the opportunity to provide optional elements desired by SAM Members, to complement the CT-CMS including a Web Interface for Online Concessionary Travel Applications & Product Management, and a Reimbursement Module for apportioning concessionary reimbursement payments to Operators. Framework Lot 2 is for the provision of a Commercial & Concessionary Travel Customer Management System (CCT-CMS), which is the core customer management software delivering high quality management of sensitive customer information and acting as the key conduit between SAM or a SAM Member and all other elements of both a Concessionary and Commercial Travel System. There is a great importance on the ability of the CCT-CMS to interact reliably with other non-ITSO and ITSO components to ensure full transparency of the customer activities. The CCT-CMS Lot also provides the opportunity to provide optional elements desired by SAM Members, to complement the CCT-CMS including a Web Interface for Online Concessionary and Commercial Travel Applications and Product Management, and a Reimbursement Module for apportioning concessionary and commercial reimbursement payments to Operators. Framework Lot 3 is for the provision of a Business Intelligence and Reimbursement Module supporting both the apportionment of concessionary and commercial travel reimbursements to operators, whilst at the same time bringing together all travel and customer data to support detailed data analytics and reporting for a SAM Member. Read full description ## CPV classification Software programming and consultancy services Software package and information systems Non-scheduled passenger transport Public transport services by railways Software package and information systems Software package and information systems Software package and information systems Software package and information systems Software package and information systems Software package and information systems Source Find a Tender (UK) · Notice ocds-h6vhtk-03bf5e-2023-04-18T10:11:26+01:00 [View official notice](https://www.find-tender.service.gov.uk/Notice/ocds-h6vhtk-03bf5e-2023-04-18T10:11:26+01:00) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. 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